Highlighted
peuser701
1 Copper

R420 Fan failure

I am getting

PSU0037 Fan failure detected...

The manual says to check the fan for blockage. Is there any other info about this?

Reply
3 Replies
Highlighted
theflash1932
6 Indium

RE: R420 Fan failure

Try reseating the power supply and/or updating the firmware (depending on the server model). If neither resolves it, you will need to replace it.

Reply
Highlighted
peuser701
1 Copper

RE: R420 Fan failure

I found this:

http://www.dell.com/support/article/us/en/19/SLN293489/EN

Sure enough, I have the RYMG6 power supply.

I went to the support page for my R420. I downloaded the “Delta 550W PSU (PN: RYMG6) Firmware Package” Power_Firmware_KCGDJ_WN64_07.15.7F.EXE , as recommended in the web page.

When I ran the installer on my server, the update took 6 minutes. 
Then there was a pop-up:
"Error 
Execution Status:
Update Failure: The file copied to the partition did not match the original file."

I clicked OK. I clicked Finish on the Installer Wizard.

I restarted. It said it was entering Lifecycle Controller. Staged Update window came up.

Screen went black for 7 minutes. Then login screen. Logged in OK.

What is that error message. Is it anything to be concerned about?

Reply
Highlighted
peuser701
1 Copper

RE: R420 Fan failure

Also, the Lifecycle Controller says the current version of the firmware for both Power Supply Slots is 07.15.7F, the one I installed.

In case that helps answer my questions.

Reply