nico_lazz
1 Copper

R720 rebooting

hi, I have a Dell PowerEdge R720xd that gets stuck in the BIOS when booting. It successfully gets past the "configuring memory" and "configuring iDRAC" screens, but once it shows the "CPLD version : 103" with the various management engine versions/patches, it just reboot

No errors messages are displayed

No upgrade, no HW change on server.

nicola

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4 Replies

RE: R720 rebooting

Hello.

Consider stripping the system to minimum to POST with the following components:

  • One Power Supply
  • Control Panel (for power button functionality)
  • Working cable connection between control panel and system board
  • One Processor (CPU) in socket CPU1 (minimum for troubleshooting)
  • One Memory Module (DIMM) installed in socket A1
  • System Board
  • Backplane

Ensure that all USB devices including mouse and keyboard are disconnected.

Robert Alakara

Dell EMC | Enterprise Services

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nico_lazz
1 Copper

RE: R720 rebooting

hi robert,

thanks, I try as described (also unplug DVD, and percetc..) but we have the same problem ...

any other idea?

nicola

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RE: R720 rebooting

Looks like it is not hardware related. Try perform update of the system BIOS and related firmware. Use this link to create a bootable ISO. https://dell.app.box.com/bootableR720 

Robert Alakara

Dell EMC | Enterprise Services

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pp-mm
1 Copper

RE: R720 rebooting

I have same problem. anyone can fix like that? is it ok?

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