Razu.SiSIP
1 Nickel

Severer going to Hang after some time (Dell PE R-610)

Dear Team, 

I am facing problem with Dell Server R610 the server after some time later going hang and do not working anything keyboard/ mouse.  The server running with windows server 2003 and SQL server 2005. Last day i am replace PERC card and update BIOS, Firmware/ Driver version for this issue and server run smoothly 18 hour, but today morning server again going to  hang. Please help me on this.

Regards

Razu

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11 Replies
Moderator
Moderator

RE: Severer going to Hang after some time (Dell PE R-610)

Razu.Sisip,

I would first start with testing the servers hardware. You can do that in and out of the OS. in the OS you would use Dell Online Diagnostics, and outside the OS you would use 32 Bit Diagnostics. Run either of those and let me know if anything shows up. If the hardware is clean the issue may lie in the OS itself. Have you tried a chkdsk /r /f from within the OS? Any errors?

Let  me know what you see.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Razu.SiSIP
1 Nickel

RE: Severer going to Hang after some time (Dell PE R-610)

Hi Chris,

Thanks for your feed back. I will run D-Set tools in the server but i did not get any hardware error on the server.  But i see abnormal hot temperature in PERC card after 1 or 2 min later when i start the server.

I cannot testing with 32 Bit diagnostic and Dell Online Diagnostics. Please help me/ suggest me  how can i do solve this issue. 

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Razu.SiSIP
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RE: Severer going to Hang after some time (Dell PE R-610)

Dear Concern,

I am waiting for your valuable reply with helpful suggestion, please help me on emergency basis.  This is our production server so that the server is hamper in our business.

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theflash1932
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RE: Severer going to Hang after some time (Dell PE R-610)

I cannot testing with 32 Bit diagnostic and Dell Online Diagnostics

Why not?

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Razu.SiSIP
1 Nickel

RE: Severer going to Hang after some time (Dell PE R-610)

Hi Team,

I am run 32 bit diagnosis  and online diagnosis in the server, we just see the Error code: 2900:0221.
Msg: IPMI - <System Boot>: System Board: Cable/ Interconnect sensor (Riser config) Configuration Error "System Board".  Now please help me on this ASAP.

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Razu.SiSIP
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RE: Severer going to Hang after some time (Dell PE R-610)

Hi Chris,

I am waiting  for your valuable replay. How can i solve this issue. Please help me on this. 

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Moderator
Moderator

RE: Severer going to Hang after some time (Dell PE R-610)

The 2900 series errors are normally reporting a previous error in hardware log. If you go to the iDrac Hardware log, what is the date on the error? If it from a previous date you can delete it and the 2900 error will not show in the diag. If the diagnostic comes back clean after that then it is likely not an issue with the hardware, and may be a driver or OS issue.

Also when you updated, how far back was the server before. As well as what all was updated? 

I ask because if it was far behind in updates, then something not updated may be having communication issues with the more currently updated devices. Just to check.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Razu.SiSIP
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RE: Severer going to Hang after some time (Dell PE R-610)

I am check the iDRAC hardware log there is no 2900 related error and several time i am install windows for this issue but problem is not solve. All driver/ firmware are install successfully when i install driver/ firmware.

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Moderator
Moderator

RE: Severer going to Hang after some time (Dell PE R-610)

The error won't be reflecting 2900 since that is a error code only used by 32bit diagnostics. If there is any errors present then clear the log. After that 32bit Diags won't report that error. 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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