T320 iDRAC7 2.63.60.61 LCC (F10) black screen

Thank you for the info @Konijntjes. This has been reproduced internally. We are still in the information gathering stage. I suspect this update will be pulled from our download site soon. Unfortunately, this will further delay the HTTPS feature from being added to the iDRAC 7/8.

Did the same update and i can confirm that i have the same problem.

I did have the same error as Daniel

We have been unable to reproduce this issue on a 13th generation iDRAC8 system yet. If anyone encounters issues with the update with an iDRAC8 please let us know and provide information about the package used and update method.

At this time, the issue appears to only affect 12th generation iDRAC7 systems.

Thanks

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@nickname748403 wrote:

Hey there,

I'm experiencing the exact same problem here, so I'll do my best to explain what's going on.

Server model: Poweredge R420. This is my first server; just purchased on craigslist.

BIOS + other devices are all up-to-date. Couldn't get FTP firmware updates working, so I booted to the SLI image and installed them via manually downloaded binaries. Everything seems to be working fine with iDRAC 1.66.65.00 and LifeCycle Controller 1.4.2.12 (installed via legacy binary). As soon as I upgrade iDRAC and LifeCycle Controller to 2.63.60.61 (installed via combined "iDRAC-with-Lifecycle-Controller" binary), I see the following behavior:

• Cannot access iDRAC web interface
• Every time I boot the machine it attempts to enter straight into the LifeCycle controller, but I hit a blank screen after the white loading bar at the bottom of the screen.

My only way out of this has been to unplug power + all USB drives, reboot a couple times until I can get to the UEFI boot options, boot back into the SLI image, and reinstall iDRAC 1.66.65.00 and LifeCycle Controller 1.4.2.12.

 

How do you recommend I proceed? I definitely want to be running the latest firmware. Thanks in advance for your help.

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I moved your post. You are experiencing multiple issues.

Online catalog updates are not currently supported on the iDRAC7 because the iDRAC7 does not support HTTPS update method. The HTTPS catalog feature was added with 2.63.60.61, but there are issues with that firmware update. I suggest not using it.

You should be able to update directly from 1.66 to the latest firmware. There were revisions between 2.0 and 2.10 that required stepping, but they were removed from the download site. If you experience issues going to the latest then I would step to 2.10 first. Draining flea power and resetting the iDRAC to defaults may help with large firmware jumps.

Thanks

Hey there,

I'm experiencing the exact same problem here, so I'll do my best to explain what's going on.

Server model: Poweredge R420. This is my first server; just purchased on craigslist.

BIOS + other devices are all up-to-date. Couldn't get FTP firmware updates working, so I booted to the SLI image and installed them via manually downloaded binaries. Everything seems to be working fine with iDRAC 1.66.65.00 and LifeCycle Controller 1.4.2.12 (installed via legacy binary). As soon as I upgrade iDRAC and LifeCycle Controller to 2.63.60.61 (installed via combined "iDRAC-with-Lifecycle-Controller" binary), I see the following behavior:

• Cannot access iDRAC web interface
• Every time I boot the machine it attempts to enter straight into the LifeCycle controller, but I hit a blank screen after the white loading bar at the bottom of the screen.

My only way out of this has been to unplug power + all USB drives, reboot a couple times until I can get to the UEFI boot options, boot back into the SLI image, and reinstall iDRAC 1.66.65.00 and LifeCycle Controller 1.4.2.12.

How do you recommend I proceed? I definitely want to be running the latest firmware. Thanks in advance for your help.

Thank you for the information @dfriant .

No, I do not currently have an ETA of when we will release another update to add the HTTPS feature. We are still gathering information and fault isolating the issue. If I had to guess, I would guess another update would not be out for at least a month, likely longer. We have to identify the problem, correct it, test it, and then go through all of the processes to release it. It is my understanding that we are still in the identifying stage.

Just thought I'd chime in as I have also run into this issue on iDRAC 7s with the new 2.63.60.61 firmware unfortunately. Out of the three R620s I tried upgrading, I somehow got lucky with 1 working Lifecycle controller but the other two would sit at a black screen as others described. I reverted those two back to 2.61.60.60 which works, but can't download firmware updates with that version unfortunately (the whole reason I upgraded in the first place).

So far the three R730s (with iDRAC 8) servers I've updated seem to have no issues with this new 2.63.60.61 firmware (so far).

I know this version just came out, but any idea how long a fix might take to be released?

Thanks Daniel, I appreciate your explaining how the process works estimation on the time-frame for developing a fix/updated version. That gives me enough of an idea to determine my next steps.

Welp, I spoke too soon. LCC loads on 2.61.60.60, but I can no longer log in to the iDRAC web interface - either with my old credentials or defaults.

Seeing "RAC0212: Login failed. Verify that username and password is correct." followed by "undefined 600 undefined".

Any advice on next steps? Apologies if this is better off in a separate thread -- I'm new here :). Thanks in advance for the help.

Daniel, dfriant - thanks for your help!

I no longer see iDRAC 2.63 on the support download site; I gave 2.61.60.60 a shot and AFAICT it's working. That was easier than expected :)

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@nickname748403 wrote:

Welp, I spoke too soon. LCC loads on 2.61.60.60, but I can no longer log in to the iDRAC web interface - either with my old credentials or defaults.

Seeing "RAC0212: Login failed. Verify that username and password is correct." followed by "undefined 600 undefined".

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If you are getting a pop-up window asking for credentials then close out of that window without entering anything. Make sure you are entering the credentials into the browser window and not a pop-up. Try a different browser and try clearing cookies and temporary files from the browser. If you can remote into the host operating system you should be able to change the root password using RACADM. I think you can also modify accounts with physical access to the system through the iDRAC options in the boot menus.

http://www.dell.com/idracmanuals/

The manuals are not updated with every firmware release. If there are no documents on the latest firmware then you will need to go back through the firmware until you find the revision the documentation was released.

If you require additional assistance with this issue then I would prefer it be discussed in a new thread. I would like this thread to stay on the topic of issues with 2.63.60.61 firmware.

Thanks

Any word if the issue with  2.63.60.61 was identified?  Would love to know if they/you at least figured out what the issue is/was.

Thanks

We are working on a fix currently. The initial ETA of the firmware release is the end of this month, late May. Any issues encountered during the process will push back the release, but we are working to get it out as soon as possible.

Ok, I wasn't pressing you for a date, just curious if the problem was identified.