Unsolved
2 Posts
0
3239
USB Mouse and Keyboard not work in BIOS PowerEdge 1900
Hi, we have and PowerEdge 1900 and the server stuck in BIOS because the mouse and keyboard doesn't work. We change the devices but the issue persists. We try to clear NVRAM, nothing. Disconect all devices and hard drives, nothing. We need help because we want to use this server for storage.
DELL-Daniel My
Moderator
Moderator
•
6.2K Posts
0
April 22nd, 2019 14:00
Hello
I don't think the 1900 has mouse support in the BIOS. I suggest trying other USB ports and other keyboards. When you clear NVRAM make sure it is done via jumper. Removing the CMOS battery does not clear NVRAM on most of our servers.
USB port specifications and instructions for clear NVRAM should be listed in the manual.
http://www.dell.com/poweredgemanuals/
Thanks
theflash1932
7 Technologist
7 Technologist
•
16.3K Posts
0
April 22nd, 2019 15:00
I know the 2950 (even rev I) has BIOS support for USB, so I would be pretty confident that the 19x0 servers do too. There is probably a setting though to disable BIOS support for USB (if you reset NVRAM, it should enable that as a default though too).
DaniSC
2 Posts
0
April 23rd, 2019 04:00
DELL-Daniel My
Moderator
Moderator
•
6.2K Posts
0
April 23rd, 2019 08:00
If the issue persists at minimum-to-POST with known good hardware after clearing NVRAM and testing all USB ports then I would guess that parts replacement of the remaining components would be necessary. The most likely component would be the system board.
savvy2
2.5K Posts
0
April 23rd, 2019 15:00