Paolo1973
1 Nickel

Whatchdog timer problem

Hi, we have a big problem with watchdog timer with 4 R740XD.

We have disabled the watchdog in the bios options

Immagine.jpg

but often we get a reboot with this alert

Immagine2.jpg

what's the problem?

Thanks!

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9 Replies
Moderator
Moderator

Re: Whatchdog timer problem

Hello

There is a BIOS watchdog timer and a BMC watchdog timer. That error sounds like it is referring to the BMC/iDRAC watchdog timer. When the BMC/iDRAC watchdog timer is enabled it heartbeats with OpenManage Server Administrator. If the watchdog is enabled and then OMSA is uninstalled it will likely cause watchdog actions.

In OpenManage Server Administrator>System>Properties>Auto Recovery

Changing the action to none should disable the BMC/iDRAC watchdog.

http://www.dell.com/openmanagemanuals/

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Paolo1973
1 Nickel

Re: Whatchdog timer problem

Thanks, but we don't use "OpenManage Server Administrator" we use "Integrated Dell Remote Access Controller 9".

How can we do?

Thanks

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Moderator
Moderator

Re: Whatchdog timer problem

Disable it.

http://www.dell.com/idracmanuals/

idrac9ASR.pngiDRAC9 ASR Agent

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Paolo1973
1 Nickel

Re: Whatchdog timer problem

We have these 2 settings:

 

 

andImmagine_1.jpg

Immagine_2.jpg

it's correct?

thanks

 

 

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Paolo1973
1 Nickel

Re: Whatchdog timer problem

Any news?

Thanks

Paolo

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Moderator
Moderator

Re: Whatchdog timer problem

I'm not sure what you are asking. I'm fairly certain I have provided the answer to your question. The first setting is the agent. The second setting is the recovery action. If you leave the agent running you are likely to continue seeing alerts.

If you need more information then I suggest reviewing the manual I linked.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Paolo1973
1 Nickel

Re: Whatchdog timer problem

We have disabled the "Automated System recovery Agent", like you said.

This is the result, but the problem persists.

Immagine_12.jpg

Thanks

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Moderator
Moderator

Re: Whatchdog timer problem

Make sure the iDRAC is at the latest firmware. If the issue persists then shut down the system and remove the power cables to drain flea power. If you would like additional assistance from me then send a private message with the service tag.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Paolo1973
1 Nickel

Re: Whatchdog timer problem

Thanks, but today we have 2 watchdog timer reboot.

I write to you in private the service tag.

 

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