iDRAC 7/8 cannot download firmware updates via LifeCycle (LCC) using online catalog

Hello

The issue you are experiencing is not related to my post or the transition to HTTPS. HTTPS is not yet forced on our download site.

I tested with ftp.dell.com and the update failed. I tested with downloads.dell.com and the update was successful. That is what was covered in my post. If you experience issues after changing the download location from ftp.dell.com to downloads.dell.com then the issue is unrelated to my post that you referenced. There are several possible points of failure when performing online updates. All issues encountered when performing updates are not the same.

We had a separate issue with several catalog files that were recently released. Those catalog files should have been re-uploaded. I show there was an upload this morning. I suggest trying the update again. I just updated an R530 using platform updates through the LCC without issue.

Thanks

If my issue is not related to the HTTP transition, then why does the catalog file from ftp.dell.com (ftp://ftp.dell.com/catalog/Catalog.xml.gz) have the following data near the top of the file:

ftp.dell.com and downloads.dell.com do not resolve to the same IP address so their is some type of transition going on where ftp.dell.com is trying to refer me to downloads.dell.com via HTTPS.

the LC controller connects via ftp to ftp.dell.com and then tries to change folders to "/downloads.dell.com".

Rest assured you aren't alone, I have had this exact same issue with both my T320's and T620 and have yet to find a resolution.  Been trying all week.  Seems this error goes back years and in all the threads I've found there has never been a solution, always just dead ends.  Just figured I'd let you know you aren't alone since you seem to just be talking to yourself at this point.

I am having the same issue trying to update firmware on my R720.

It resolves to ftp.dell.com. 

It tells me what firmware needs to be updated with the current version and new version then the install fails one by one with the 5 identified.

I'm told by support to update manually. I cant do this as I am trying to install the OS VIA the lifecycle controller but the "Install OS" option does not exist. The is just an '*' where the option should be!

Al

We had several issues with related to catalogs and our download site recently. To my knowledge, all of those issues are currently resolved. I have tested with an iDRAC 7, 8, and 9. I have been unable to reproduce the issue. Since I am unable to reproduce the issue, the issue does not appear to be with the LCC, catalog, or our site.

I suggest making sure the iDRAC/LCC is at the latest firmware and verify your network settings. The preference for download site would be in this order:

1. downloads.dell.com with HTTPS selected
2. downloads.dell.com with HTTP selected
3. ftp.dell.com

Only iDRAC9 supports HTTPS. Some of our other products that use our download site only work with ftp.dell.com. The option selected will depend on the product being used. Review documentation to see what options are available.

http://www.dell.com/idracmanuals/

http://www.dell.com/openmanagemanuals/

Thanks

Mine are all 12G servers, two T320's and a 620, all get the same message.

I'm trying to perform F/W update using the Lifcycle controller, after choosing the components to update I receive the below error message. 

"

Unable to install the update packages (SUP0531) 

Recommended action : 

Enter another repository location that has the Update Packages and retry the operation. 

It pulls the catalog, know what versions I have and what need to be updated and offers them to me.  The iDRAC is already up to date, I always do it first and from iDRAC itself.  I was on 2.60 and am now on 2.61

I'm running it from my home network, no complicated gear between me and the world.  I've tried the HTTP option but just get a different error, don't even get offered updates.

Searching the above error message there are various issues with that exact message going back years, never have I found a solution though, just dead ends.  Edited to add I've seen just about every current generation have the problem, 12,13 and 14.

Do not choose network share when using downloads.dell.com. Here are the options you should be selecting:

Step 1 of 3: Select Update Repository
-FTP Server
--When I am referring to HTTP or HTTPS as an option I am referring to systems where you select HTTP or HTTPS. The local share option on this page that mentions HTTP is not intended for connecting to our online catalog.

Step 2 of 3: Enter Access Details
-Address: downloads.dell.com
--Nothing else should be filled out unless it is required for your network.

At this point you should test the network connection. Your DNS should be able to resolve the domain name.

Step 3 of 3: Select Updates
-Select the updates you want to install and click apply

After clicking apply the updates will be downloaded and installed. An automated task application window should show task progress.

I just tested this process with an iDRAC7 to verify the procedure. If you continue to experience issues with these settings and would like further assistance from me then send a private message with the service tag. Further support will be based on system entitlement. You can also continue to request assistance from the community.

Thanks

Yep, exactly what I do.  I've always used the FTP but have tried it and HTTP in this case.  FTP goes fine until the end of step 3.  As soon as I hit apply I'm instantly met with the "Unable to install the update packages (SUP0531)" message.  No further explanation and retrying is fruitless.

I'll try it again using HTTP (downloads.dell.com) and post here with the message I get.  I can't remember what it tells me but I don't get nearly as far as I do with FTP.  I've found numerous people that have been having the same problem over the last month or so, just never find a solution.

I have no more entitlement so you aren't going to bother.

Curious, this works in every instance for you, are you doing it internally?

Same thing here. downloads.dell.com has never worked for me ever. Using both ftp method or Share/HTTP method.

my team was told on 3/28/2019 by Dell that they are aware of the issue on their side.

It may be related, I will try to get enough information to comment on other products that use our online catalogs.

I am still looking into this. I was hoping to have enough information to provide an answer by this time, but this is still being discussed. I don't want to set any false expectations, so I am waiting until some things are clarified before providing more information.

There does appear to be a change to our online catalog that may prevent iDRAC 7/8 from performing updates using our online catalog. I will provide more information when I can.

Thank you for acknowledging the problem and commenting about it. This has been a very frustrating experience that has wasted a lot of time on our team. We used the ISO method and a few manual updates to upgrade our VMware cluster over the last couple weeks.

I am also having a separate, but possibly related issue with the OMIVV (OpenManage Integration for VMware vCenter). It cannot download firmware from the repository either.