Ian.Watts
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC

You should probably update the other thread:  https://www.dell.com/community/Systems-Management-General/ftp-dell-com-system-management-download-is...

 

Fortunately for me I linked here from a Reddit post last week..

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davidtrammell
1 Copper

Re: R730 cannot download frimware updates via LifeCycle (LCC

I have been fighting this stupid issue for a week. HTTP, FTP, even a custom SUU ISO created with DellEMC Repository Manager wouldn't allow my servers to download patches...they'd always return a SUP0531 error. Finally, I found a solution that worked for me:

1. Install DellEMC Repository Manager, add a repository with all your server models, and download the patch files.

2. Copy C:\ProgramData\Dell\drm\store\Catalog.xml.gz to C:\ProgramData\Dell\drm\

3. Create a new Symbolic Link using the command prompt: MKLINK /D C:\ProgramData\Dell\drm\downloads.dell.com C:\ProgramData\Dell\drm\store

4. Install a simple FTP server on the system where you installed DellEMC Repository Manager. I used FileZilla Server, but there are a ton out there.

5. Configure your FTP server so that anonymous users connect to C:\ProgramData\Dell\drm\ as their root. Only read access is needed.

6. In Lifecycle Controller connect to your ftp server with no username, password, path or catalog file specified.

7. Patch your server like you should have been able to do in the first place!

The Catalog.xml.gz file needs to be found in the FTP root for the LCC to know which files to download, but the catalog for some reason has downloads.dell.com hardcoded into the path. So it expects to be able to download \downloads.dell.com\FOLDER01451138M\2\SAS-Drive_Firmware_0JYGF_WN64_DA0B_A03.EXE instead of \FOLDER01451138M\2\SAS-Drive_Firmware_0JYGF_WN64_DA0B_A03.EXE. Moving the FTP root up one level, copying Catalog.xml.gz there and creating the symlink allowed the LCC to download all the files it was supposed to.

I really hope DellEMC fixes this soon, but until they do hopefully the steps above help you folks to keep your servers patched. I'll bookmark this page and check back every couple of days in case anybody reports issues reproducing my steps. Good Luck!

SmokinBanz
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC

Any update on this being fixed? Same issues and experience on my R730's.

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Moderator
Moderator

Re: R730 cannot download frimware updates via LifeCycle (LCC

Late April or early May is still the target as far as I know. It is difficult to give a precise date. The internal ETA is based on estimations to perform tasks required prior to release, so the release date is very fluid.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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dyokley
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC

Maybe next time testing and a fix is implemented BEFORE it's broken.  Still isn't clear how it continued to work in your lab, repeatedly, on multiple systems.  Don't get me wrong, I work in Infrastructure so I'm no stranger to oopsies but this is a pretty major issue.  Our IT would have been working 24/7 to correct something like this, especially if it was affecting our paying customers.

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guru777
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC


@DELL-Daniel My wrote:

At this time the iDRAC/LCC 7/8 are unable to use our online catalog to perform updates due to HTTPS being the only method. Dell EMC Repository Manager can be used to create local repositories.

We are in the process of pushing out firmware updates for the iDRAC/LCC 7 and 8 to allow them to use the online catalog. The firmware update is high priority, so it will will be released out of schedule. It may be released by the end of this month if all goes well, delays are possible though.

I apologize for any inconvenience this has caused due to the lack of communication on this change.

Thanks


Any updates on this Daniel?

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Moderator
Moderator

Re: R730 cannot download frimware updates via LifeCycle (LCC


@guru777 wrote:

Any updates on this Daniel?


The updates are in the process of being pushed to the site right now. They should start showing up tomorrow. The version is 2.63.60.61.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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dyokley
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC

Installed  2.63.60.61 on one of my T320's today, it went fine but after rebooting and trying to enter the LCC, I get a black/blank screen and it never actually gets into the LCC.  I've waited up to 50 minutes and still just blank.  There pretty much isn't anything to do but reboot (responds to ctrl-alt-del console command) but when you do it tries to go into the LCC again and you get stuck in a loop, ultimately it finally disables the LCC and goes into recovery mode.  I've tried pulling power and making sure flea power was drained but the same result happens.  Just a blank screen.  Anyone else tried?

 

Edited to add, I rolled back to 2.61.60.60 and it enters the LCC just fine

guru777
1 Nickel

Re: R730 cannot download frimware updates via LifeCycle (LCC


@dyokley wrote:

Installed  2.63.60.61 on one of my T320's today, it went fine but after rebooting and trying to enter the LCC, I get a black/blank screen and it never actually gets into the LCC.  I've waited up to 50 minutes and still just blank.  There pretty much isn't anything to do but reboot (responds to ctrl-alt-del console command) but when you do it tries to go into the LCC again and you get stuck in a loop, ultimately it finally disables the LCC and goes into recovery mode.  I've tried pulling power and making sure flea power was drained but the same result happens.  Just a blank screen.  Anyone else tried?

 

Edited to add, I rolled back to 2.61.60.60 and it enters the LCC just fine


I am having the same issue as dyokley on my R720. 2.63..60.61.

...Black screen....

hoping for come comments from a Dell person on this thread.

Maybe quality control is not what it used to be?

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VicCc
1 Copper

Re: R730 cannot download frimware updates via LifeCycle (LCC

Any update on the update!? PE R630 still unable to d/load updates....
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