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Kimleng Vey
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iDRAC 7 Not respond

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Dear All, Please advise solution to fix the problem (SW0700: iDRAC is not ready. The configuration values cannot be accessed.) on Dell PowerEdge R720 Server.

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Re: iDRAC 7 Not respond

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Hi Kimleng Vey,

The error that you are receiving  “the iDRAC is not ready. The configuration values cannot be accessed” is a communication error with the iDRAC. Try to reset the iDRAC and see if it becomes responsive. On the R720 the easiest way to do this is to hold down the i button on the front of the server for more than 15 seconds, this will do a soft reboot of the iDRAC. If the iDRAC is still not responsive after you do this please power off the server and unplug it for about a minute, while it is unplugged hold the power button in for 10 seconds, this will drain any power from the system so that the iDRAC powers off fully. Once this is done reconnect power to the system and see if the iDRAC is accessible.

Was the iDRAC working previously?

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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wolfy007
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RE: iDRAC 7 Not respond

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OK solution was to replace motherboard. Then install temp license to Drac (using Dell Local License Install Tool) and then call Dell to get key to install proper license to Drac within 30 days via Drac web interface..

I cant believe I had to replace a motherboard in a server I just pulled from the box, I dont like that......

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Moderator
Moderator

Re: iDRAC 7 Not respond

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Hi Kimleng Vey,

The error that you are receiving  “the iDRAC is not ready. The configuration values cannot be accessed” is a communication error with the iDRAC. Try to reset the iDRAC and see if it becomes responsive. On the R720 the easiest way to do this is to hold down the i button on the front of the server for more than 15 seconds, this will do a soft reboot of the iDRAC. If the iDRAC is still not responsive after you do this please power off the server and unplug it for about a minute, while it is unplugged hold the power button in for 10 seconds, this will drain any power from the system so that the iDRAC powers off fully. Once this is done reconnect power to the system and see if the iDRAC is accessible.

Was the iDRAC working previously?

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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Kimleng Vey
1 Copper

Re: iDRAC 7 Not respond

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Hi Josh Craig

After i'm following your step still found the same problem and then i button in front of server have blue color and i button on back of server blink yellow color and the small screen in font of server blank blue color.

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wolfy007
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RE: iDRAC 7 Not respond

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Im having this same issue, was there ever a solution to this? idraq just doeasnt seem to want to initialise.

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wolfy007
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RE: iDRAC 7 Not respond

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OK solution was to replace motherboard. Then install temp license to Drac (using Dell Local License Install Tool) and then call Dell to get key to install proper license to Drac within 30 days via Drac web interface..

I cant believe I had to replace a motherboard in a server I just pulled from the box, I dont like that......

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BCSTechD
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RE: iDRAC 7 Not respond

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I'm having the same problem on a 1 year old R720 that hasn't been updated yet and is still running the original shipped Firmware version. Tried the iDRAC reset with the blue i Button, but that doesn't help. Tried draining Flea Power and taking out all unnecessary components (all HDDs, DVD, PERC Ctrl, INTEL PCI-e NIC and the SAS Backplane) and cables. Doesn't help. This iDRAC7 is bricked Smiley Sad

Note: After 1 auto-reboot it allows me to access the F2 System Setup settings. When selecting iDRAC settings it will actually show you the error:

SW0700: iDRAC is not ready. The configuration values cannot be accessed.

I found this article on the SWC0700 error code. I can confirm that the iDRAC7 FW is v1.30.30.27

Any other idea besides claiming warranty replacement?

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wolfy007
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RE: iDRAC 7 Not respond

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Sounds like another bricked R720 iDRRAC, and unfortunately its on the motherboard, it not a seperate module. I suspect its time for you to call Dell and get warranty repair.


I have heard from a couple Dell techs that they have replaced quite a few motherboards lately with faulty iDRACs.

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BCSTechD
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RE: iDRAC 7 Not respond

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Called DELL support, explained the issue, pointed to this thread and the DELL article I found about the SWC0700 error and they send a technician and replaced the mainboard the next day.

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rwinniksupport
1 Copper

RE: iDRAC 7 Not respond

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What do you do when out of warranty?? Almost seems like a latent defect. I have a T620 with the exact same problem. Dell's answer was to extent the warranty or buy new.  I have tried all suggestions from trying to upload the patches to draining the power supply and trying a reboot. Still have the initialization error for the idrac and yes swc 0700.

Because this server was in a small office, I had to pull out of service and replace the new server.  

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BCSTechD
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RE: iDRAC 7 Not respond

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It's bricked. The only way I know of is to replace the mainboard. Not sure which country you are in but https://www.serversupply.com/products/part_search/query_parts.asp?q=t620 has everything you need.