iDRAC license lost

Hi, Sergei 66,

Thank you for choosing DELL.

You can obtain iDRAC license from Dell Digital Locker. Here the article how to:

https://dell.to/3h5Ooda

In case you have an issue with obtaining license from Dell Digital Locker, please, write me a Private Message with Service Tag, I will try to obtain license for you.  

Please let me know if you have any questions.

Thank you,

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Hi

I went to use my Idrac and the license is not there.

I am kind of going in circles trying to get this resolved.

Could someone please send me a new license?

Thanks,

Tom

Hello MrPoopiehead,

You can download your license from the Dell Digital Locker

https://www.dell.com/support/software/us/en/4

The FAQ can guide you through the process.

While you work through that you may try an evaluation license:

iDRAC temp license evaluation license

https://www.dell.com/support/article/us/en/04/sln309292/download-idrac-trial-license-to-enable-poweredge-enterprise-features?lang=en

We too have lost our enterprise license due to noobs messing with the server. How can we recover this?

We purchased the R720 used from a third party.

Hello @Prescott X,

Please, could you confirm us if you already checked Dell Digital Locker?

Regards.

Prescott X,

Thank you. In order for us to resend an iDrac license you would need to verify ownership, since you bought it 3rd party that can be difficult. So if you don't know the name of the previous owner then you would need to complete the change of ownership form.
I haven't seen that with the change of ownership process before, so let me verify a couple things.
Did you perform the steps outlined here, specifically the ebay/amazon/3rd party process? If not then it likely never processed. I would recommend going through the guide and do the transfer as stated for the 3rd party vendors there, after that then private message us the svc tag and company name you transferred it to, and then we can resend the license (if available).

Also, the transfer can take several days to process.

Let me know if this helps.

Heya. 

Yes, I have checked the DL but our licence is not there. As mentioned, we purchased the machine from a third party. Ownership transfer has failed so far as we have not had a reply for over a month. If you could please give me an email address I could send the machine code to, perhaps we can get this sorted out..

Much appreciated 

Hi Chris,

I have private messaged you on this.

Hi Dell Team,

I have the same issue with my R720 which has lost it's iDrac Enterprise license. Can you please help to recover it.

Thanks

Mike

Hi, we'll need to receive your service tag by DM. (Please do not disclose it in public)  That's how we can see the license information.  (whether it was purchased all together with the system or it was added later etc.)                                  

Hello hemmi275,

Young is off shift and I cannot access another person's DM.

Could you DM me this information for the iDRAC license:

Service Tag, Company Name, Contact Name,  E-mail address

DM send

Hi Mike,
Joey is off shift Could you DM me the same information for the iDRAC license? I'll check and try to help with it.

Regards,