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Last reply by 01-18-2023 Solved
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iDRAC license lost

After a long power outage, the accountant decided to turn on the server on her own.
After pressing the button "i" and holding it for a little longer, she reset the settings iDRAC along with the license.
How can I restore it now? The server was purchased in 2014. Service Tag <Service Tag was removed>.

 

Replies (43)
331

John,

 

I got the PM and company details from you and  have resent the license to the email you specified.

 

Let me know if you get it.

 

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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329

Thank you so much Chris! I received your email.

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308

Dear Dell-Team,

I got a handful Dell servers from a customer. They are a bit older, but still working great. Unfortunately one had an iDRAC error and I relaunched it with the firmimg file and a SD-card. Gladly it works again, but the iDRAC license is missing now. Is there a possibility to get it again for the PE R720?

Thanks a lot
Christoph 

301

Hi,

yes, this should be possible if the Service TAG and the license are connected.

 

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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298

Dear Martin,

thank you for your reply.
Is there an opportunity to get the iDRAC license back with the Service TAG?

Christoph

294

ChrstophW, We can check for you. Would you private message the svc tag for the server, as well as the company name and your contact details. I can then verify if the license is present and available to be resent. 

 

Thanks.


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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309

Hi, I have a same problem. Can you help me. please?

308

MiltonBatista,

 

 

Would you private message me the svc tag for the server, the company name, as well as the company/customer number, and if the license is avaialble I should be able to resend it. 

 

Let me know.

 

 


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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159

I have pretty much the same issue with my server [DELTED], would you be able to help.

Hi,

I ordered an out of warranty montherboard replacement, but IDRAC was not functional, so I could not retrieve the license.

Michael

[DELETED]

 

159

Hi,

you should have a mail with the new key.

Please avoid posting private data like TAG and e-mail address public.

 

Do you have any other questions?

Regards Martin.


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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