PowerEdge Hardware General

[Sergei 66]

After a long power outage, the accountant decided to turn on the server on her own.
After pressing the button "i" and holding it for a little longer, she reset the settings iDRAC along with the license.
How can I restore it now? The server was purchased in 2014. Service Tag <Service Tag was removed>.

[DELL-Chris H]

John,

I got the PM and company details from you and  have resent the license to the email you specified.

Let me know if you get it.

[Jluvs2dive2]

Thank you so much Chris! I received your email.

[ChrstophW]

Dear Dell-Team,

I got a handful Dell servers from a customer. They are a bit older, but still working great. Unfortunately one had an iDRAC error and I relaunched it with the firmimg file and a SD-card. Gladly it works again, but the iDRAC license is missing now. Is there a possibility to get it again for the PE R720?

Thanks a lot
Christoph 

[Dell-Martin S]

Hi,

yes, this should be possible if the Service TAG and the license are connected.

Regards Martin

[ChrstophW]

Dear Martin,

thank you for your reply.
Is there an opportunity to get the iDRAC license back with the Service TAG?

Christoph

[DELL-Chris H]

ChrstophW, We can check for you. Would you private message the svc tag for the server, as well as the company name and your contact details. I can then verify if the license is present and available to be resent. 

Thanks.

[MiltonBatista]

Hi, I have a same problem. Can you help me. please?

[DELL-Chris H]

MiltonBatista,

Would you private message me the svc tag for the server, the company name, as well as the company/customer number, and if the license is avaialble I should be able to resend it. 

Let me know.

[CikkuMolol]

I have pretty much the same issue with my server [DELTED], would you be able to help.

Hi,

I ordered an out of warranty montherboard replacement, but IDRAC was not functional, so I could not retrieve the license.

Michael

[DELETED]

[Dell-Martin S]

Hi,

you should have a mail with the new key.

Please avoid posting private data like TAG and e-mail address public.

Do you have any other questions?

Regards Martin.