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Caerdroia
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iDRAC7 License recovery

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Hello,

 

I've purchased an out-of-warranty R720 for my personal learning homelab, and I see the original manifest included the following: Part number: KV4ND Quantity: 1 Description: SERVICE INSTALL MODULE, IDRAC7, ENTERPRISE, PERP

 

The physical iDRAC7 is present, but the server has been competently wiped and so the Enterprise license key is not present. I am hoping that the "PERP" in the Description implies a Perpetual Enterprise license for the hardware.

 

How may I recover the license key?

 

Many Thanks,

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Moderator
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Re: iDRAC7 License recovery

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Hello

If you perform a transfer of ownership to get the server registered to you then you may be able to recover the license. Once the transfer of ownership is complete you can contact customer care and request the registration code to add the license to your digital locker. Once it is in your digital locker you can download it whenever you like.

Transfer of ownership requires account verification of the current registered owner, so it is intended to be performed by the current owner. If you are unable to get the seller to perform the transfer or you don't know the required information to fill out the transfer of ownership, the transfer may be denied.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Caerdroia
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Re: iDRAC7 License recovery

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Thank you

 

I did find the ownership transfer page https://www.dell.com/support/assets-transfer/us/en/04#/Identify but I only found the used-ebay specific directions afterwards and realize I did not follow them ("ebay" for first & last name, 99999 as zip code; I put "unknown ebay" for company and 12345 for the zip). 

 

May I edit the transfer request, submit a better one, or leave the existing request to play out?

 

Thanks,

 

Jonathan

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Moderator
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Re: iDRAC7 License recovery

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Wait on a response. If it is denied then you can resubmit.

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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Caerdroia
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Re: iDRAC7 License recovery

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As an update, the Warranty and Ownership Transfer was successful.  Unfortunately I missed the email as it was "From:" and "Reply-To:" noreplay@dell.com and the lack of a traditional "To:" resulted in my spamfilter stepping in.

I am now registering to use Dell EMC Administrative Chat to request the registration key so I can access the iDRAC license, as that appears to be the most suitable link on the Contact Information page.  Is this correct, or is there a different "Customer Care" I should approach?

Thank you,

Jonathan

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