iDrac 7 PowerEdge R720 license information help

Hi @Lorenso-Denis,

If iDRAC license is missing, it will only indicate when you try to access iDRAC menu. There is no LED indication. In which LED are you mentioning? https://dell.to/3lDumZj

Secondly, from the ordering details that you provided, it seems that there is no iDRAC license is purchased.

Thirdly, yes, it should be that the OS is not able to communicate with BMC. 

Lorenso-Denis,

With the LCC and idrac showing disabled I would recommend powering down the server, removing the power cables, and then hold down the power button for 20 seconds to drain the flea power. After that open the cover of the server and locate the NVram-Clr jumper on the motherboard (near power supplies connection point to board) and then move the jumper over, after doing so power up the server and complete the clearing of the NVram. Then power down the server and restore the NVram_Clr jumper back to its original location. After that is done then power the server and see if the iDrac/LCC are no longer disabled.

Let us know.

IPMI will it also not work?

Then another question, if the Lifecycle Controller is disabled, how to enable it if should be enabled via iDrac?

On boot it shows "LifeCycle Controller is disabled" and no F10. Due to the disabled LCC, it is not possible to update drivers and firmware in Windows, because. the inventory fails and the update terminates with an error. The server is non-fully functional. Fans always full speed

Also present error SWC0700

When installing a trial license for 30 days for iDrac Enterprise is also an error

As I understand it, there was an attempt to update and it costs Bios version 2.9.0 and where is iDrac with LCC, can LCC not work because of this, and if so, how to downgrade LCC to Legacy version

I can’t figure out why the system services of the board do not work, how to enable them, and why the coolers are spinning at a constantly high speed

This has already been done.

As before

iDtac error SWC0700 and not available in BIOS

LCC disabled in boot

Wondering how to enable LCC wthout iDrac

Lorenso-Denis,

Thank you. 

Are you able to confirm what revision the BIOS, iDrac and LCC are currently at? Also, was anything changed or updated before this issue appeared?

I installed all versions BIOS, and LCC & iDtac there is no way to find out.

Inventory fails. Open Manage does not work, IP iDrac do not get

What are the ways to find out the firmware versions?

Collecting Inventory by OS firmware iDtac & LCC does not show

Hi, personally I suspect this is not a matter of license gone but it seems more like the iDRAC my have been damaged.

Lorenso-Denis,

I am inclined to agree with Joey here, it may be an issue with the iDrac itself, but am still curious as to the cause.

Did you confirm if any changes, either hardware or updates, were performed right before this issue started?

I ask because if you jump too many updates, or if you get the idrac too far from the BIOS, it can cause issues like this.

Let us know.

Saved iDrac boot log, looks like read/write errors

In this case, LCC &/or System Services won't work either?

I purchased a PowerEdge R720 2 weeks ago without ram & cpu. I installed 2x16gb ddr3 1600 Samsung into it in slots A1 & A2 cpu1, CPU Xeon 2670v2 & NVMe PCIe Samsung through an adapter to the PCIe slot, then installed the OS booting from Clover in usb. Bios was originally set to 2.9.0 and LCC & iDrac didn't work right away. I tried everything described in this community, as well as on the Internet, to determine what is happening with iDtac & LCC in order to make the server settings. Did a downgrade and BIOS upgrade. I don't understand how to change iDrac & LCC firmware yet. Do I understand correctly that LCC, IPMI & BCM are tied to iDrac? And if it fails, they won't work properly.

What other ways do I see to try to start or enable LCC that doesn't work?

Perhaps there are ways to flash firmware LCC &/or iDrac in Support Live image with CentOS by Dell in command line or with LCC recovery .usc file?

The idrac is tied to each of them, and from this point I don't know what else you can do to recover it. What you may want to look at is returning or exchanging the server, as it seems like it has had an issue since purchase.

This data may give information about the required versions of iDrac & LCC or other useful information for recovery?

Hi @Lorenso-Denis,

The picture might not be a help to identify any information. 

I think this would be the last resort to try salvage; try the restore that you're looking for: https://dell.to/3MS7PUD