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Requesting 10 Minutes of Help! Support Task Model
Dell-EMC Customers and Partners --
We're working to define a task model to improve how we organize Dell-EMC enterprise documentation and technical support content online.
We'd like your help to test our model through an online card sort activity.
Start the Dell-EMC Task Card sort now - it takes only 10 minutes and it's anonymous!
- Drag tasks on the left to the categories shown on the right (or create a new one)
- You can press "Finish" at any point - even if you don't sort all the tasks!
Thank you for providing your input. It's real customer data like your feedback that allows us to actively improve our service to you. We truly appreciate your time!
Regards,
Jill Orofino, Dell-EMC Technical Content
Janet Piazza, Dell-EMC Knowledge Management
JEP1
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July 10th, 2017 11:00
Customers and Partners –
Thank you for the great participation in our online card sort activity! We had 290 participants and 138 who completed all the task activities! This data and feedback will help us to improve our support task models to enable better access to technical content in the future.
What did we find?
Analysis of Data
Alignment
Task Volume
Task %
Low
9
26%
Medium
13
37%
High
13
37%
Total
35
100%
The 9 tasks with the lowest alignment to a single category, indicating that none of the categories seemed like a good fit, are listed here:
Tasks with Lowest Category Alignment
What’s next?
Also, for those who agreed to participate in future usability studies, you have earned a special place in our hearts! We appreciate your willingness to continue to support our efforts to improve your experience.
Thanks again for giving us your time and feedback!
Sincerely,
Jill Orofino,
Director, Information Experience
Dell EMC | Product Development Engineering
Janet Piazza,
Principal Program Manager
Dell EMC | Services Knowledge Management