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Drive goes down after a tape Alert

Hi Team, 

We use Symantec Netbackup with Dell TL4000

Our Drive goes down after we get this Tape Alert 

What does this mean ??

Attention : Drive Warn or Crit Tape Alert flag

Event Code: 0x84 - tape alert
Element number: 0x24, 36
Drive number: 0x02, 2
Tape Alert Flag: 0x11, 17

This message was generated automatically from
IBM 3573-TL

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RE: Drive goes down after a tape Alert

Hello ivaibhav,

With the Tape alert flag that is given it states that the tape in slot 36 is a cleaning tape.  Now the cleaning tape should clean your drive unless it is expired and then it will need to be replaced.  Also is slot 36 marked as your cleaning slot?  If it is not then you will want to make sure that it is marked as your cleaning slot for both the TL4000 & in Netbackup so that it won’t grab the tape & try to use it to backup data on it.  

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
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