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freakorio
Bronze

MD 3200 Lockdown State , Press S Button Service Interface no Respond

HI i got md 3200 and it was lockdown state , i try to get to service interface by pressing S button but the screen no respond  , any help will so  appreciate so i can clear the lockdown state the controller

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6 Replies
Moderator
Moderator

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

Hello freakorio,

Do you have the serial cable that came with your MD3200? If you do have the cable, then you will need to do a terminal session on the controller. If you capture the session then we can view it to see which lockdown you have on your MD3200. You will need to start Hyperterminal/Tera Term, Putty and configure the serial connection settings with the following parameters:

   Baud rate: 115200

   Data bits: 8

   Parity bit: None

   Stop bit: 1

   Flow control: None

You will want to pull the controller first then reinsert the controller into your MD3200 and you should see the controller boot.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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SantiagoFW1
Copper

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

Dear samuel, we have the same problem. We can not give the command through putty. We have a md3200i with lockdown. We tested the same procedure on a md3200 sas and the command works perfectly. Would you have a solution to this error? We will be very grateful if you can help us
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Moderator
Moderator

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

Hello SantiagoFW1,

Do you know which lockdown that you have on your controller?  Without knowing the exact lockdown that you have I am not sure how to clear it.  You will need to see if you can view the boot of the controller using the serial cable that came with your MD3200i.  If you follow the steps that I posted above then you should be able to see the controller try to boot and it will state why the controller is in a lockdown state.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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freakorio
Bronze

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

hi samuel ,

 

i try to post output of my session with md3200 , but why it always disappear , is there something wrong with my post ?

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Moderator
Moderator

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

Hello freakorio,

I will send you an email and if you can reply to it with your serial output I can review it for you.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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freakorio
Bronze

Re: MD 3200 Lockdown State , Press S Button Service Interface no Respond

Dear Samuel ,

 

Email sent , looking forward for your review n solution Smiley Happy

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