Highlighted
bahauser
1 Copper

MD1000 password reset?

Jump to solution

My employer has recently acquired 2 powervault MD1000s and it's my job to restore them to factory defaults for sale. I've just received the password reset cable, but I can find no documentation pertaining to commands or any other reference in the manuals or online. What do I need to do to clear the passwords and/or reset these units to defaults? The source of these units is a large university who refuse to divulge any sort of information, and I do not have a Dell contract of any sort. Will Dell support assist? Have I any options here? Any input appreciated. 

-B

0 Kudos
1 Solution

Accepted Solutions
Moderator
Moderator

RE: MD1000 password reset?

Jump to solution

Hello bahauser,

On an MD1000 all the configuration is kept on a PERC card that is attached to the server like a PERC 5 or PERC 6.  So if you did get a PERC card then all you will need to do is to hit CTRL+R & that will get you into the controller card during boot up when it is checking all expansion cards & it gets to the PERC.  Once in the controller card bios then you can go to VD management & delete all virtual disks.  Also you only need the password reset cable for a MD3000 or higher unit.  Is there a MD3000 & the MD1000 is attached to it?

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

0 Kudos
4 Replies
Moderator
Moderator

RE: MD1000 password reset?

Jump to solution

Hello bahauser,

On an MD1000 all the configuration is kept on a PERC card that is attached to the server like a PERC 5 or PERC 6.  So if you did get a PERC card then all you will need to do is to hit CTRL+R & that will get you into the controller card during boot up when it is checking all expansion cards & it gets to the PERC.  Once in the controller card bios then you can go to VD management & delete all virtual disks.  Also you only need the password reset cable for a MD3000 or higher unit.  Is there a MD3000 & the MD1000 is attached to it?

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

0 Kudos
bahauser
1 Copper

RE: MD1000 password reset?

Jump to solution

Thank you very much for clarifying this!

0 Kudos
breaker03
1 Copper

RE: MD1000 password reset?

Jump to solution

SO what is the use of serial port (PS2 type) on  MD1000??

0 Kudos
Moderator
Moderator

RE: MD1000 password reset?

Jump to solution

Hello breaker03,

The PS2 type port is a debug port that is used to load the factory image in production & also able to troubleshoot a controller in the factory.  It is not meant to be used outside of the factory to load or troubleshoot the EMM.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

0 Kudos