MD3000i can't reset to factory defaults

I inherited a MD3000i and am trying to simply reset it to factory defaults.  There are two RAID modules (though only one seems active with IP address) and NO disks.

I've tried using the SMcli command but get a Error 101 - The operation cannot complete because either there is a problem communicating with any of the physical disks in the storage array or there are currently no physical disks connected.

I've tried using the serial connection to the active controller and break the boot sequence, when I enter 10 and hit enter for "Serial Interface Mode Menu", but it doesn't take me to the next option to enter 1 for "Console Only" it says Reset, Power-Up diagnostics - loop 1 of 1?  Thus I never get to a screen where I can do the syswipezero command?

Below is the "ALL" configuration tab from MDSM

PROFILE FOR STORAGE ARRAY: Unnamed (Not Available)


SUMMARY------------------------------

Number of RAID controller modules: 2


Number of disk groups: 0



Total number of virtual disks used: 1
Number of standard virtual disks: 0
Number of access virtual disks: 1
Total number of virtual disks allowed: 256



Snapshot Virtual Disks: Disabled
Number of snapshots used: 0
Number of snapshots allowed: 0
Number of snapshots allowed per source virtual disk: 0


Virtual Disk Copy: Disabled
Number of copies used: 0
Number of copies allowed: 0


Number of physical disks: 0
Mixed physical disk types: Enabled
Current physical disk type(s):
Total hot spare physical disks: 0
Standby: 0
In use: 0


Number of expansion enclosures: 0
Number of expansion enclosures allowed: 2


Storage Partitioning: Enabled
Number of partitions used: 0
Number of partitions allowed: 16
Number of virtual disks allowed per partition: 256


Access virtual disk: None mapped
Default host OS: Windows Server 2003/Server 2008 Non-Clustered (Host OS index 0)


Current configuration
Firmware version: 07.35.39.64
NVSRAM version: N1532-735890-005
EMW version: 03.35.G6.50
AMW version: 03.35.G6.50
Pending configuration
Staged firmware download supported: No
Firmware version: Not applicable
NVSRAM version: Not applicable
Transferred on: Not applicable
RAID Controller Module enclosure audible alarm: Disabled


NVSRAM configured for batteries: Yes

Start cache flushing at (in percentage): 80
Stop cache flushing at (in percentage): 80
Cache block size (in KB): 4

Media scan frequency (in days): 88

Failover alert delay (in minutes): 5

Feature enable identifier:

Feature pack: Enhanced
Feature pack submodel ID: 63

Storage array world-wide identifier (ID): 6A4BADB000104016000000005763C227

CONTROLLERS------------------------------
Number of RAID controller modules: 2

RAID Controller Module in Enclosure 0, Slot 0


Status: Online

Current configuration
Firmware version: 07.35.39.64
Appware version: 07.35.39.64
Bootware version: 07.35.39.64
NVSRAM version: N1532-735890-005
Pending configuration
Firmware version: Not applicable
Appware version: Not applicable
Bootware version: Not applicable
NVSRAM version: Not applicable
Transferred on: Not applicable
Replacement part number: A00
Model name: 1532
Board ID: 1532
Submodel ID: 63
Product ID: MD3000i
Revision: 0735
Replacement part number: A00
Part number: 0X2R63
Serial number: 9CH00EQ
Vendor: DELL
Date of manufacture: December 24, 2009
Data Cache
Total present: 310 MB
Total used: 0 MB
Processor cache:
Total present: 202 MB
Host Interface Board
Status: Optimal
Location: Slot 1
Type: iSCSI
Number of ports: 2
Board ID: 0502
Replacement part number: Not Available
Part number: Not Available
Serial number: Not Available
Vendor: Not Available
Date of manufacture: Not available
Date/Time: Mon Apr 21 23:21:02 EDT 2081

Associated Virtual Disks (* = Preferred Owner): None


RAID Controller Module DNS/Network name: B92FVL1
Remote login: Enabled*


Ethernet port: 1
Link status: Up
MAC address: a4:ba:db:10:40:16
Negotiation mode: Auto-negotiate
Port speed: 100 Mbps
Duplex mode: Full duplex
Network configuration: Static
IP address: 165.112.175.139
Subnet mask: 255.255.255.128
Gateway: 165.112.175.129

*NVSRAM setting, may be overridden by DHCP/Bootp server setting


Physical Disk interface: SAS
Channel: 1
Port: Expansion
Status: Up
Maximum data rate: 3 Gbps
Current data rate: 3 Gbps

Physical Disk interface: SAS
Channel: 2
Port: Expansion
Status: Failed
Maximum data rate: 3 Gbps
Current data rate: Not available

Host interface: iSCSI
Channel: 1
Port: 0
Link status: None
MAC address: a4:ba:db:10:40:18
Duplex mode: Full duplex
Current port speed: UNKNOWN
Maximum port speed: UNKNOWN
iSCSI RAID controller module
Vendor: QLogic Corporation
Part number: 4032
Serial number: 46533130353135413032393937000
Firmware revision: 3.0.1.47
TCP listening port: 0
Maximum transmission unit: 0 bytes/frame
ICMP PING responses: Enabled
IPv4: Disabled
Network configuration: DHCP
IP address: 0.0.0.0
Configuration status: UNKNOWN
Subnet mask: 0.0.0.0
Gateway: 0.0.0.0
Ethernet priority: Disabled
Priority: 0
Virtual LAN (VLAN): Disabled
VLAN ID: 0
IPv6: Disabled
Auto-configuration: Disabled
Local IP address: Unknown
Routable IP address 1: Unknown
Routable IP address 2: Unknown
Router IP address: 0:0:0:0:0:0:0:0
Ethernet priority: Disabled
Priority: 0
Virtual LAN (VLAN): Disabled
VLAN ID: 0
Hop limit: 0
Neighbor discovery
Reachable time: 0 ms
Retransmit time: 0 ms
Stale timeout: 0 ms
Duplicate address detection transmit count: 0


Host interface: iSCSI
Channel: 2
Port: 1
Link status: None
MAC address: a4:ba:db:10:40:1a
Duplex mode: Full duplex
Current port speed: UNKNOWN
Maximum port speed: UNKNOWN
iSCSI RAID controller module
Vendor: QLogic Corporation
Part number: 4032
Serial number: 0000000000000000
Firmware revision: 3.0.1.47
TCP listening port: 0
Maximum transmission unit: 0 bytes/frame
ICMP PING responses: Enabled
IPv4: Disabled
Network configuration: DHCP
IP address: 0.0.0.0
Configuration status: UNKNOWN
Subnet mask: 0.0.0.0
Gateway: 0.0.0.0
Ethernet priority: Disabled
Priority: 0
Virtual LAN (VLAN): Disabled
VLAN ID: 0
IPv6: Disabled
Auto-configuration: Disabled
Local IP address: Unknown
Routable IP address 1: Unknown
Routable IP address 2: Unknown
Router IP address: 0:0:0:0:0:0:0:0
Ethernet priority: Disabled
Priority: 0
Virtual LAN (VLAN): Disabled
VLAN ID: 0
Hop limit: 0
Neighbor discovery
Reachable time: 0 ms
Retransmit time: 0 ms
Stale timeout: 0 ms
Duplicate address detection transmit count: 0


RAID Controller Module in Enclosure 0, Slot 1


Status: Online

Current configuration
Firmware version: 07.35.39.64
Appware version: 07.35.39.64
Bootware version: 07.35.39.64
NVSRAM version: N1532-735890-005
Pending configuration
Firmware version: Not applicable
Appware version: Not applicable
Bootware version: Not applicable
NVSRAM version: Not applicable
Transferred on: Not applicable
Replacement part number: A00
Model name: 1532
Board ID: 1532
Submodel ID: 63
Product ID: MD3000i
Revision: 0735
Replacement part number: A00
Part number: 0X2R63
Serial number: 9CS004B
Vendor: DELL
Date of manufacture: December 24, 2009
Data Cache
Total present: 310 MB
Total used: 0 MB
Processor cache:
Total present: 202 MB
Host Interface Board
Status: Optimal
Location: Slot 2
Type: Unknown
Number of ports: 0
Board ID: 0502
Replacement part number: Not Available
Part number: Not Available
Serial number: Not Available
Vendor: Not Available
Date of manufacture: Not available
Date/Time: Not Available

Associated Virtual Disks (* = Preferred Owner): None


RAID Controller Module DNS/Network name:
Remote login: Disabled


Ethernet port: 1
Link status: Failed
MAC address: 00:00:00:00:00:00
Negotiation mode: Auto-negotiate
Port speed: Unknown
Duplex mode: Half duplex
Network configuration: Static
IP address: 0.0.0.0
Subnet mask: 0.0.0.0
Gateway: 0.0.0.0



Host Interface(s): Unable to retrieve latest data; using last known state.


DISK GROUPS------------------------------

Number of disk groups: 0

STANDARD VIRTUAL DISKS------------------------------

Number of standard virtual disks: 0
See other Virtual Disks sub-tabs for premium feature information.
MISSING VIRTUAL DISKS------------------------------

Number of missing virtual disks: 0

DRIVES------------------------------

SUMMARY
Number of physical disks: 0
Current physical disk types:

BASIC:

DRIVE CHANNELS:


HOT SPARE COVERAGE:
The following disk groups are not protected: None - All disk groups are protected
Total hot spare physical disks: 0

Standby: 0
In use: 0


DETAILS
DRIVE CHANNELS----------------------------

SUMMARY


CHANNEL PORT STATUS
1 Expansion Optimal
2 Expansion Optimal

DETAILS

DRIVE CHANNEL 1

Port: Expansion
Status: Optimal
Max. Rate: Not available
Current Rate: Not available
Rate Control: Switched
DRIVE COUNTS

ENCLOSURES------------------------------
RAID Enclosure 0 Overall Component Information



Enclosure audible alarm: Disabled
Enclosure path redundancy: OK
Part number: Not Available
Serial number: B92FVL1
Vendor: DELL
Date of manufacture: Not Available
Asset tag: Not Available
Chassis name: MD3000I
Service tag: B92FVL1


Batteries Detected: 2



Battery status: Battery maintenance charging
Location: RAID Controller Module 0
Age: 23,684 days
Days until replacement: Not applicable
Part number: PN C291H
Serial number: SN 047119BR1394
Vendor: VN DELL
Date of manufacture: November 1, 2009


Battery status: Unknown
Location: RAID Controller Module 1
Age: 40,654 days
Days until replacement: Battery end-of-life reached
Part number: Not Available
Serial number: Not Available
Vendor: Not Available
Date of manufacture: Not Available



Power Supply/Cooling Fan Modules Detected: 2



Power Supply/Cooling Fan module 2 status: Optimal
Part number: 0H703NA00
Serial number: CN1797299L1D8D
Vendor: DELL
Date of manufacture: Not Available


Power Supply/Cooling Fan module 1 status: Optimal
Part number: 0H703NA00
Serial number: CN1797299L1D47
Vendor: DELL
Date of manufacture: Not Available


Power Supplies Detected: 2



Power supply status: Optimal
Location: Power supply module (right)
Part number: 0H703NA00
Serial number: CN1797299L1D8D
Vendor: DELL
Date of manufacture: Not Available


Power supply status: Optimal
Location: Power supply module (left)
Part number: 0H703NA00
Serial number: CN1797299L1D47
Vendor: DELL
Date of manufacture: Not Available



Fans Detected: 4



Fan Status: Optimal
Location: Fan module (left)


Fan Status: Optimal
Location: Fan module (left)


Fan Status: Optimal
Location: Fan module (right)


Fan Status: Optimal
Location: Fan module (right)




Temperature Sensors Detected: 4



Temperature sensor status: Optimal
Location: Power Supply/Cooling Fan module 1


Temperature sensor status: Optimal
Location: Power Supply/Cooling Fan module 2


Temperature sensor status: Optimal
Location: RAID Controller Module 0


Temperature sensor status: Not Available
Location: RAID Controller Module 1




NO MAPPINGS (Storage Partitioning - Disabled)-------------------



TOPOLOGY DEFINITIONS

STORAGE ARRAY
Default type: Windows Server 2003/Server 2008 Non-Clustered

Default Group

NVSRAM HOST TYPE DEFINITIONS

NOTE: The following indexes are not used: 3 - 15


HOST TYPE AVT STATUS ASSOCIATED INDEX
Linux Disabled 1
Windows Server 2003/Server 2008 Clustered Disabled 2
Windows Server 2003/Server 2008 Non-Clustered Disabled 0 (Default)