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JamesNT
6 Indium

MD3200 Reset to Factory Default

Have a MD3200.  Note, this is NOT the MD3200i.  Just the MD3200.

Booting up one of the controllers says error threshold exceeded.  Client_Corrupt_DB_Detected_On_Alt.

The other controller says Warning this controller is locked down due to detected corruption in the primary database.

All the drives in this unit are new.  I have no data that needs to be recovered.  How do I reset this device to factor defaults so I may set it up with my R710's for a new 2012 R2 Hyper-V cluster?

Note:  I am able to see the devices via Putty as I have the serial cable.

Note:  Again, there is no data to be backed up.  I'm all set there.  It's ok for any operation to be destructive to data.  The data has already been moved.

JamesNT

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3 Replies
Moderator
Moderator

RE: MD3200 Reset to Factory Default

Hello JamesNT,

The easiest way to reset your MD3200 is to do a sysWipe on your MD3200.  Now normally you would need to call in to get that done under warranty.  Now if the MD3200 is not under warranty then what you can do is if you were to do a web search for MD3200 sysWipe you can find the instructions on how to perform a sysWipe.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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JamesNT
6 Indium

RE: MD3200 Reset to Factory Default

Hey Sam,

Good to see you around again.

The MD3200 is no longer under warranty.  Do you have a preferred website that has instructions on sysWipe?  All the ones I have seen thus far, what few I have seen, don't appear to be comprehensive or safe.  

Keep in mind that via the console cable, I do not get a log on prompt.  Pressing CNTRL + PAUSE then doing Shift + S gets me nothing.  

James

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JamesNT
6 Indium

RE: MD3200 Reset to Factory Default

I ended up calling Dell Support and paying for the support call.  While Dell Support itself is awesome, I find it very discouraging that they will not give out the ShellUsr password to a device that, brand new, costs more than the down payment of most cars or the price of some new Harley Davidson motorcycles.  One would think that all that stuff, including how to get the device out of lockdown, would be thoroughly documented.  But, it isn't.

JamesNT

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