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POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
POWERVAULT CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
I dont know what is the diagnostic, because all media are "DELL" and they are new media.
I dont know if it possible to upgrade the firmware and where and how can i find the most recent firmware.
| Library Identity | |
|---|---|
| Serial Number | FRU7800000 |
| Service Tag | <ADMIN NOTE: Service tag removed per privacy policy> |
| Product ID | 3573-TL |
| Currently Installed Library Firmware | C.30 / 3.20e |
| Bootcode Firmware Revision | 0.60 |
| Barcode Reader | CSE600 |
| IPv4 Address | 10.1.100.194 |
| MAC Address | 000E118015B2 |
| Library Mode | Random |
| WWide Node Name | 2000000E118015 |
| Drive Identity | 1 (LUN) |
|---|---|
| Vendor ID | IBM |
| Product ID | ULT3580-TD4 |
| Serial Number | 9310171015 |
| Firmware Revision | C7QH |
| Element Address | 256 |
| Control Path Drive | Yes |
| Data Compression | Yes |
| Interface Type | Fibre Channel |
| Node Name | 2001000E118015B2 |
| Port A | Enabled |
| Port Name | 2002000E118015B2 |
| Topology | LN-Port |
| FC-AL Loop ID | Manual |
| Speed | Automatic |
| Port B | Disabled |
Library Information:
--------------------
HW Revision : FF Upgrade Personality : 06.18.05
HW Variant : 00 OS Major Version : 1
Firmware Revision : C.30 Firmware Build date : 11-19-2013
Robotic FW Revision : 3.20e Robot FW Build date : 09-24-2012
Firmware Checksum : E1FC Bootcode Revision : 0.60
Vendor ID : IBM Product ID : 3573-TL
Serial Number : FRU7800000 Service Tag :<ADMIN NOTE: Service tag removed per privacy policy>
Library WWI : 2000000E118015B2 Library height : 2U
Connection : LUN Language : English
Network enabled : Yes DHCP enabled : No
IP Address : 10.1.100.194 Netmask : 255.0.0.0
Gateway Address : 10.0.0.1 MAC Address : 000E118015B2
Network active : Yes Hostname : FLX8015B2
Library Name : Protocol Stack : IPv4 only
Speed : Auto Duplex : Auto
SNMP enabled : No
SNMP Target 1 Adr. : 0.0.0.0
SNMP Target 2 Adr. : 0.0.0.0
SNMP Target 3 Adr. : 0.0.0.0
SNMP Community Name : public
Number of Powerups : 29 Minutes of Operation: 1658441 (1151d, 16h, 41min)
Move count : 7565 Robotics Temperature: 28.9
Inventory valid : Yes Robotic Conn. Speed : 57600 Baud
Barcode Reader : CSE600
LED Status:
Ready : On Clean : Off
Attention : On Error : Off
Drive No. 0 Information: ( LUN )
------------------------
Vendor ID : IBM Product ID : ULT3580-TD4
Firmware Revision : C7QH Load ID : A1700D6B
Drive version : 01
Serial number : 9310171015 Personality : 00 0D
Data compression : Yes
Interface type : Fibre Channel Node name : 2001000E118015B2
Port A Settings : Enabled
Port name : 2002000E118015B2 Topology : LN-Port
Loop-ID / AL_PA : 08 / D9 Speed : auto
Port A Status : login complete
Port name : 2002000E118015B2 Speed : 4 Gb/s
Topology : L-Port Loop-ID / AL_PA : 08 / D9
Encryption method : Disabled Key path : Default by method
BOP policy : Disabled Density reporting : Other
Media loads : 3002 Cleaning operations : 149
Power on hours : 31112 Media motion hours : 4885
Tape meters : 85545912
Installed Memory Types and Sizes on Library and Robotics Controller :
-------------------------------------------------------------------------
Library Controller - LCM 1.0 :
-------------------------------------------------------------------------
EEPROM Type : 24LC08B EEPROM Size : 1 KB
FRAM Type : FM25L256 FRAM Size : 32 KB
DataFlash Type : AT45DB321 DataFlash Size : 4 MB
SDRAM Type : MT48LC8M16A2P-75 SDRAM Size : 16 MB
Robotics Controller - CSE600 :
-------------------------------------------------------------------------
EEPROM Type : 24LC16B EEPROM Size : 2 KB
Library Inventory table:
------------------------
Mailslot Lib-Elem. Medium PVT Loads AIH Exceptions
0 0 - 16 100
Slot Lib-Elem. Medium PVT Loads A H Exceptions
1 0 - 4096 Data 3 000174L4 21 1 0
2 0 - 4097 Data 3 000175L4 17 1 0
3 0 - 4098 Data 3 000176L4 20 1 0
4 0 - 4099 1 0
5 0 - 4100 Data 3 000178L4 21 1 0
6 0 - 4101 Data 3 000179L4 22 1 0
7 0 - 4102 Data 3 000180L4 19 1 0
8 0 - 4103 Data 3 000201L4 18 1 0
9 0 - 4104 1 0
10 0 - 4105 1 0
11 0 - 4106 Data 4 000240L4 5 1 0
12 0 - 4107 Data 4 000241L4 4 1 0 Medium: 63 0
TAF: 3, 6, 20, 39
13 0 - 4108 Data 4 000242L4 4 1 0
14 0 - 4109 Data 4 000243L4 3 1 0
15 0 - 4110 Data 4 000244L4 3 1 0
16 0 - 4111 Data 4 000226L4 4 1 0
17 0 - 4112 Data 4 000245L4 1 0
18 0 - 4113 1 0
19 0 - 4114 1 0
20 0 - 4115 1 0
21 0 - 4116 1 0
22 0 - 4117 1 0
23 - Clean 1 000238L4 5 1 1
Warning Events:
----------------------------------------------------------------------------
Timestamp Type Events
16.02.28 20:52:41.12 TRC/CST<84 0C 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.12 TRC/CST<84 0C 01 14 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 03 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<82 01 > Drive Cleaning request
16.02.28 17:29:51.28 LIB/ERR<80 63 00 4D 2B 06 00 00 00 00 00 00 FF 03 01 FF
04 01 02 30 30 30 32 34 35 4C 34 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
16.02.28 17:25:16.65 TRC/CST<84 FF 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 03 > Drive Warn or Crit Tape Alert flag
DELL-Sam L
Moderator
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6.9K Posts
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October 29th, 2018 08:00
Hello Ethernal,
I was able to review your drive dump and from what I am seeing you are getting a read issue with your tape drive. With this error the first thing to do is to update the firmware on the tape drive to the latest which is J451 for your LTO6 drive. Here is the link to the firmware. https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=MKT6X&osCode=WNT5&productCode=powervault-tl2000
After you have upgraded the firmware on the drive, try it again to see if you are getting any more errors.
Please let us know if you have any other questions.
magicmoorthy
2 Posts
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October 29th, 2018 23:00
Please provide your email id i will forward the dump.logs file.
Ethernal
3 Posts
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October 30th, 2018 06:00
Hello DELL-Sam L
I successfully updated firmware in tape drive and by the way library firmware, too.
Unfortunetly, I have still problems with reading the tapes. Library loading selected tape, several times scrolling from beggining to the end, after that reports a "Bad Tape" and marks that tape in inventory with this same attention (Bad Tape). Is it possible that tapes drive has failured?
Sincerely,
Eternal.
DELL-Sam L
Moderator
Moderator
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6.9K Posts
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October 30th, 2018 06:00
Hello magicmoorthy
I sent you a private message so you can send me the logs.
Please let us know if you have any other questions.
DELL-Sam L
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6.9K Posts
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October 30th, 2018 07:00
Hello Ethernal,
How old is the media that you are using? Have you tried to do a full erase on the media, then try to do a backup? Also can I get you to send me a service dump log from your TL2000. To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.
Please let us know if you have any other questions
Ethernal
3 Posts
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October 30th, 2018 07:00
Hello DELL-Sam L,
These media I'm using are about 3 years old (with backuped data), but I tried to make a backup on the new ones (empty) with this same effect - "Bad Tape" alert after they goes from tape-drive.
I sent to You a private message with service dump log.
Greetings, Ethernal.
DELL-Sam L
Moderator
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6.9K Posts
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November 5th, 2018 11:00
Hello Ethernal,
Since you have used both new and old media and have cleaned the drive I would say that you are going to need to replace the drive. In most cases when you get this issue we will have you try new media and see if the issue keeps happening.
Please let us know if you have any other questions.
MarcioC
1 Message
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November 21st, 2018 03:00
tapelibraryfixer
427 Posts
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November 21st, 2018 05:00
i think when i had this issue i retired all media, deleted it then reinventored. i was using the same bardcodes so i think backup exec was marking them as bad.
Polym
4 Posts
0
November 26th, 2018 01:00
Hi. We had a similar issue and gave it to the diagnostic, the result of which "the drive cannot be restored, the magnetic head is excessively magnetized, demagnetization does not help, the controller fails initialization". As the result, we replaced the new LTO-6 HH SAS Tape Drive instead of broken LTO-5.
tapelibraryfixer
427 Posts
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February 6th, 2019 03:00
more than likely the drive issue, do you have 1 or 2 drives?
SimonHan
4 Posts
0
February 6th, 2019 03:00
Hi. I'm getting the same errors on a Dell TL2000 with IBM Ultrium 6 Tape Drives.
The drive was cleaned 2 days ago, but subsequent VEEAM backup jobs fail with "Tape Positioning Error".
When I go to physically check on the TL2000 and attempt to move tapes into the Drive with the Interface, I get an error saying "ME:invalid cartridge - Code 63". The Inventory then shows "Bad tape" whether it's new, old or a cleaning tape. Can you help please?
SimonHan
4 Posts
0
February 6th, 2019 07:00
We have two drives (LTO 4 and LTO 6) , but we only use the LTO 6 .
I've updated the Firmware for both the Library and Drives, but the problem still occurs.
DELL-Sam L
Moderator
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6.9K Posts
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February 6th, 2019 08:00
Hello SimonHan,
In most cases when you have tried multiple media and they all get marked as bad, as tapelibraryfixer has stated it means that there is an issue with the drive. The best way to tell if it is the drive is to pull a drive dump log from your tape drive so that we can see the errors that the drive is reporting. Here is a link that has how you can get the log.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Please let us know if you have any other questions.
SimonHan
4 Posts
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February 6th, 2019 13:00