SimonHan
1 Copper

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Thanks. Is there a way I can send the dump log to you please?
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SimonHan
1 Copper

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hi .

Can you advise me on how to get the dump logs to you please?

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Moderator
Moderator

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hello SimonHan,

I will send you a private message so that you can send me the logs.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Moderator
Moderator

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hello SimonHan,

Thanks for the drive dump log as it helps to see what errors the drive is giving. After looking at the drive dump log I can see that you are getting a clutch engagement failure.  When we see this error the first thing that we look for is to see if the error is happening on a single media or multiple media.  I can see that the error is happening on many media. With the error happening on many media I would say that the drive is needed to be replaced. 

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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ogradyc
2 Iron

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hi,

My TL2000 is marking old and new media as bad when they are mounted, could you PM me your email so I can send dumps?

Thanks,

Craig

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Moderator
Moderator

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hello Craig,

I will send you a private message so that you can send me the drive dump log.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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ogradyc
2 Iron

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B


@DELL-Sam L wrote:

Hello Craig,

I will send you a private message so that you can send me the drive dump log.

Please let us know if you have any other questions.



@DELL-Sam L wrote:

Hello Craig,

I will send you a private message so that you can send me the drive dump log.

Please let us know if you have any other questions.


Hi, did you manage to get a look at the logs I have sent?

Thanks

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Moderator
Moderator

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hello Craig,

Thanks for the drive dump log.  What I am seeing in the logs is that you are getting Media C2 uncorrectable errors.  When we see this error we always check to see if the error is happening on a single media or multiple media.  In your case I am seeing this happen on multiple media.  How old is your media?  If your media is new then, I would say the issue is with your drive.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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ogradyc
2 Iron

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

Hi,

I thought it may be the media, so I tried new media and it did the same with them.

Is there a list of compatible LTO5 drives available for the TL2000, my reseller is only able to find a refurbished replacement?

 

Thanks

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Moderator
Moderator

Re: POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "B

We have only validated our tape drives, which are probably not going to be found new.

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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