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BOUTAKROUTMRH
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PowerVault TL2000 Drive Warn or Crit Tape Alert flag

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Can you help me to solve the problem below in a PowerVault TL2000 (Robotic FW Revision : 3.20e) error message:

"19.01.13 20:08:17.35 TRC/CST<84 04 01 15 > Drive Warn or Crit Tape Alert flag 19.01.13 20:08:17.35 TRC/CST<82 01 > Drive Cleaning request "

Critical Events: 19.01.29 12:35:44.14 LIB/ERR<80 80 01 32 2B 0F 00 00 00 00 00 00 FF FF FF FF FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 00 00 00 00 00 00 00 00 > HE: cannot initialize bar code reader 19.01.29 12:26:23.66 LIB/ERR<80 80 01 00 2B 00 00 00 00 00 00 00 FF FF FF FF FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 00 00 00 00 00 00 00 00 > HE: cannot initialize bar code reader

Thanks in advance,

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Re: PowerVault TL2000 Drive Warn or Crit Tape Alert flag

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Hello BOUTAKROUTMRH,

Can I get you to pull a drive dump log from your tape drive?  Here is a link that has how you can get the log. https://www.dell.com/support/article/us/en/04/sln156606/itdt-dcr-for-windows-how-to-use-ibm-total-st...

Also, can I get you to provide me with the service dump log from your TL2000?  Here is the link to get that log as well. https://www.dell.com/support/article/us/en/04/sln249113/tl2000-tl4000-how-to-collect-the-tape-librar...

I will send you a private message so that you can send me the logs.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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BOUTAKROUTMRH
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Re: PowerVault TL2000 Drive Warn or Crit Tape Alert flag

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Thank you for your feedback,

You will find bellow the DumpAll Trace,

note that I tried to reboot the robotic but the problem still persists,

Thanks in advance

 https://drive.google.com/file/d/1BSw-ijRbI-P0EtwdKcanELUvuFapUvFf/view?usp=sharing

 

 

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Moderator
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Re: PowerVault TL2000 Drive Warn or Crit Tape Alert flag

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Hello BOUTAKROUTMRH,

Thanks for the log from your TL2000 as it helps look into your issue. What you can do is to reset your TL2000 back to factory settings and see if that fixes your barcode issue.  If it doesn’t then you will need to replace the chassis as the barcode reader is part of a chassis replacement.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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BOUTAKROUTMRH
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Re: PowerVault TL2000 Drive Warn or Crit Tape Alert flag

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Hello,

thank you for your reply,

I do a reboot of library and the problem is solved,

if the problem appears again, I think the only solution is to replace the chassis Smiley Happy

thank you so much

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