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PowerVault TL2000 with IBM ULT3580-HH5 drive doesn't respond correct to IOCTL_CHANGER_GET_ELEMENT_STATUS

PowerVault TL2000 with IBM ULT3580-HH5 drive doesn't respond correct to IOCTL_CHANGER_GET_ELEMENT_STATUS, the drive contains a medium, anyway using IOCTL_CHANGER_GET_ELEMENT_STATUS doesn't return bit 1 (ELEMENT_STATUS_FULL) in CHANGER_ELEMENT_STATUS structure under Windows Server 2008 R2.

So whom to contact regarding this "programmer" question?

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