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Powervault TL2000 Code 5C 5C SCD:1

My Dell Powervault TL2000 Tape drive started throwing error today and tape backup jobs have all failed.

The drive reports the following Status Code: HE: drive broken: needs repair. Code: 5C 5C SCD: 1

Unfortunately a previous team let support expire on this device and I just inherited it. I'm a little stuck on what this error code actually means as I cant seem to find a good explanation.

My Tape Library (Product ID 3573-TL) is running firmware version E.10 / 3.20e

Bootcode Firmware Revision 0.80

Drive Firmware Revision G9N1

I have done a system reboot on it but that did not clear the error and I have been able to get Library  and Drive dump logs from it.

The latest Library Logs is as follows:

17.05.17 08:16:34.37 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 
                                                                  17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 
                                                                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                                                                  00 > HE: drive broken: needs repair 
17.05.17 08:16:27.64 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 
                                                                  17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 
                                                                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                                                                  00 > HE: drive broken: needs repair 
17.05.17 08:16:20.79 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 
                                                                  17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 
                                                                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                                                                  00 > HE: drive broken: needs repair 
17.05.17 08:16:14.07 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 
                                                                  17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 
                                                                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                                                                  00 > HE: drive broken: needs repair 
17.05.17 08:16:07.32 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 
                                                                  17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 
                                                                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                                                                  00 > HE: drive broken: needs repair 

I've also ran the "Perform Diagnostics > System Test" on the device and it reported that the System Test had passed. 

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4 Replies
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3 Argentum

RE: Powervault TL2000 Code 5C 5C SCD:1

Hi

It probably a head fault, but probably need to see more of the drive dump to be sure.

the system test just puts tapes into the drive and and back to the slot.

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1 Copper

Re: Powervault TL2000 Code 5C 5C SCD:1

01 00 00 00 00 00 00 00 01 00 80 00 00 00 00 00 FF FF FF FF

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Moderator
Moderator

Re: Powervault TL2000 Code 5C 5C SCD:1

Hello WolfChronos,

If you can grab a drive dump log as well as the dump all log, we can review them to see why you are getting that error.  Here is the link that show how to get the logs.  https://www.dell.com/support/article/us/en/04/sln249113/tl2000-tl4000-how-to-collect-the-tape-librar...  

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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3 Argentum

Re: Powervault TL2000 Code 5C 5C SCD:1

your better off getting the drive logs from itdt

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