pleon88
1 Copper

Problems with MD3000i raid controller

Hi All!, we are having issues with a dell md300i raid controller. I receive the following message by console.

Send for Service Interface or baud rate change

02/07/19-15:51:23 (GMT) (tRAID): NOTE: Set Powerup State

02/07/19-15:51:23 (GMT) (tRAID): NOTE: SOD Sequence is Normal, 0

02/07/19-15:51:23 (GMT) (tRAID): NOTE: SOD: removed SAS host from index 0

02/07/19-15:51:23 (GMT) (tRAID): NOTE: In iscsiIOQLIscsiInitDq. iscsiIoFstrBas e = 0x0

02/07/19-15:51:23 (GMT) (tRAID): NOTE: Turning on tray summary fault LED 02/07/19-15:51:25 (GMT) (tRAID): NOTE: SYMBOL: SYMbolAPI registered.

02/07/19-15:51:25 (GMT) (tRAID): NOTE: lost persistent dq data because buffer w as modified or size changed.

02/07/19-15:51:29 (GMT) (tRAID): NOTE: Initiating Drive channel: ioc:0 bringup esmc0: LinkUp event

02/07/19-15:51:31 (GMT) (tNetCfgInit): NOTE: Network Ready

02/07/19-15:51:31 (GMT) (tRAID): NOTE: IOC Firmware Version: 00-24-63-00

02/07/19-15:51:39 (GMT) (tSasEvtWkr): NOTE: sasIocPhyUp: chan:0 phy:0 prevNumActivePhys:2 numActivePhys:2

02/07/19-15:51:39 (GMT) (tSasEvtWkr): NOTE: sasIocPhyUp: chan:0 phy:1 prevNumActivePhys:2 numActivePhys:2

02/07/19-15:51:49 (GMT) (tRAID): NOTE: IonMgr: Drive Interface Enabled

02/07/19-15:51:49 (GMT) (tRAID): NOTE: SOD: Instantiation Phase Complete

02/07/19-15:51:50 (GMT) (tRAID): WARN: No attempt made to open Inter-Controller Communication Channels 02/07/19-15:51:50 (GMT) (tRAID): NOTE: LockMgr Role is Master

02/07/19-15:51:50 (GMT) (tRAID): WARN: FBM:validateSubModel: Exception - Alt controller not ready 02/07/19-15:51:50 (GMT) (tSasDiscCom): NOTE: SAS Discovery complete task spawned 02/07/19-15:51:50 (GMT) (tRAID): NOTE: spmEarlyData: No data available

02/07/19-15:51:50 (GMT) (sasCheckExpanderSet): NOTE: Expander Firmware Version: 0116-e05c 02/07/19-15:51:50 (GMT) (sasCheckExpanderSet): NOTE: Expander SAS address: Hi = x5a4badb4 Low = x4e058610

02/07/19-15:51:56 (GMT) (tSasDiscCom): WARN: SAS: Initial Discovery Complete Time: 30 seconds 02/07/19-15:51:56 (GMT) (tRAID): NOTE: WWN baseName 0006a4ba-db4e0586 (valid==>SigMatch) 02/07/19-15:51:56 (GMT) (tRAID): NOTE: IonMgr: Host Interface Enabled

02/07/19-15:51:56 (GMT) (tRAID): NOTE: SOD: Pre-Initialization Phase Complete 02/07/19-15:51:56 (GMT) (tRAID): WARN: BID: initialize(): Power latched!

02/07/19-15:52:06 (GMT) (tRAID): NOTE: ACS: Icon ping to alternate failed: -2, resp: 0

02/07/19-15:52:06 (GMT) (tRAID): NOTE: ACS: autoCodeSync(): Process start. Comm Mode: 0, Status: 0 02/07/19-15:52:06 (GMT) (tRAID): WARN: ACS: autoCodeSync(): Skipped since alt not communicating. 02/07/19-15:52:06 (GMT) (tRAID): NOTE: SOD: Code Synchronization Initialization Phase Complete 02/07/19-15:52:06 (GMT) (tRAID): NOTE: Caught IconSendInfeasibleException Error in iop::requestAltIopDelay 02/07/19-15:52:06 (GMT) (tRAID): NOTE: CheckInMonitor: Check-in failed (IconSendInfeasibleException Error) 02/07/19-15:52:06 (GMT) (NvpsPersistentSyncM): WARN: Restoring "Board" NVSRAM group from Stable Storage 02/07/19-15:52:06 (GMT) (NvpsPersistentSyncM): WARN: Restoring "InfCfg" NVSRAM group from Stable Storage 02/07/19-15:52:06 (GMT) (NvpsPersistentSyncM): WARN: Restoring "NetCfg" NVSRAM group from Stable Storage 02/07/19-15:52:06 (GMT) (NvpsPersistentSyncM): WARN: Restoring "Platform" NVSRAM group from Stable Storage

02/07/19-15:52:07 (GMT) (tRAID): NOTE: USM Mgr initialization complete with 0 records.

02/07/19-15:52:07 (GMT) (NvpsPersistentSyncM): NOTE: NVSRAM Persistent Storage updated successfully 02/07/19-15:52:07 (GMT) (NvpsPersistentSyncM): WARN: Rebooting after restoring NVSRAM group(s) from Stable Storage

02/07/19-15:52:07 (GMT) (tRAID): WARN: Received IconSendInfeasibleException Error adding small edr records from alt controller -=<###>=- Attaching interface lo0... done Adding 9767 symbols for standalone. Error 02/07/19-15:52:14 (GMT) (tRootTask): NOTE: I2C transaction returned 0x0423fe00 Current date: 02/07/19 time: 07:24:53 Send for Service Interface or baud rate change

02/07/19-15:52:31 (GMT) (tRAID): NOTE: SOD Sequence is Normal, 0

02/07/19-15:52:31 (GMT) (tRAID): NOTE: SOD: removed SAS host from index 0

02/07/19-15:52:31 (GMT) (tRAID): NOTE: In iscsiIOQLIscsiInitDq. iscsiIoFstrBase = 0x0

02/07/19-15:52:31 (GMT) (tRAID): NOTE: Turning on tray summary fault LED

02/07/19-15:52:33 (GMT) (tRAID): NOTE: SYMBOL: SYMbolAPI registered. esmc0: LinkUp event 02/07/19-15:52:34 (GMT) (tNetCfgInit): NOTE: Network Ready

02/07/19-15:52:36 (GMT) (tRAID): NOTE: Initiating Drive channel: ioc:0 bringup

02/07/19-15:52:39 (GMT) (tRAID): NOTE: IOC Firmware Version: 00-24-63-00

02/07/19-15:52:46 (GMT) (tSasEvtWkr): NOTE: sasIocPhyUp: chan:0 phy:0 prevNumActivePhys:2 numActivePhys:2

02/07/19-15:52:47 (GMT) (tSasEvtWkr): NOTE: sasIocPhyUp: chan:0 phy:1 prevNumActivePhys:2 numActivePhys:2

02/07/19-15:52:56 (GMT) (tRAID): NOTE: IonMgr: Drive Interface Enabled

02/07/19-15:52:57 (GMT) (tRAID): NOTE: SOD: Instantiation Phase Complete

02/07/19-15:52:57 (GMT) (tRAID): WARN: No attempt made to open Inter-Controller Communication Channels 02/07/19-15:52:57 (GMT) (tRAID): NOTE: LockMgr Role is Master

02/07/19-15:52:57 (GMT) (tRAID): WARN: FBM:validateSubModel: Exception - Alt controller not ready 02/07/19-15:52:57 (GMT) (tSasDiscCom): NOTE: SAS Discovery complete task spawned

02/07/19-15:52:57 (GMT) (tRAID): NOTE: spmEarlyData: No data available

02/07/19-15:52:57 (GMT) (sasCheckExpanderSet): NOTE: Expander Firmware Version: 0116-e05c 02/07/19-15:52:57 (GMT) (sasCheckExpanderSet): NOTE: Expander SAS address: Hi = x5a4badb4 Low = x4e058610

02/07/19-15:53:03 (GMT) (tSasDiscCom): WARN: SAS: Initial Discovery Complete Time: 30 seconds

02/07/19-15:53:03 (GMT) (tRAID): NOTE: WWN baseName 0006a4ba-db4e0586 (valid==>SoftRst) 02/07/19-15:53:03 (GMT) (tRAID): NOTE: IonMgr: Host Interface Enabled

02/07/19-15:53:03 (GMT) (tRAID): NOTE: SOD: Pre-Initialization Phase Complete

02/07/19-15:53:13 (GMT) (tRAID): NOTE: ACS: Icon ping to alternate failed: -2, resp: 0

02/07/19-15:53:13 (GMT) (tRAID): NOTE: ACS: autoCodeSync(): Process start. Comm Mode: 0, Status: 0 02/07/19-15:53:13 (GMT) (tRAID): WARN: ACS: autoCodeSync(): Skipped since alt not communicating. 02/07/19-15:53:13 (GMT) (tRAID): NOTE: SOD: Code Synchronization Initialization Phase Complete 02/07/19-15:53:13 (GMT) (tRAID): NOTE: Caught IconSendInfeasibleException Error in iop::requestAltIopDelay 02/07/19-15:53:13 (GMT) (tRAID): NOTE: CheckInMonitor: Check-in failed (IconSendInfeasibleException Error) 02/07/19-15:53:14 (GMT) (NvpsPersistentSyncM): NOTE: NVSRAM Persistent Storage updated successfully 02/07/19-15:53:14 (GMT) (tRAID): NOTE: USM Mgr initialization complete with 0 records.

02/07/19-15:53:14 (GMT) (tRAID): WARN: Received IconSendInfeasibleException Error adding small edr records from alt controller

02/07/19-15:53:15 (GMT) (tRAID): WARN: spm: unable to exchange features, assuming none

02/07/19-15:53:15 (GMT) (tRAID): NOTE: SPM acquireObjects exception: IconSendInfeasibleException Error 02/07/19-15:53:15 (GMT) (tRAID): NOTE: spm: Controller swap detected. SCSINames - old: 8B-5a4badb44e0f0f00 new: 8B-5a4badb44e058600 .

02/07/19-15:53:15 (GMT) (tRAID): NOTE: spm: Controller swap detected. Port Names - old: 5a4badb44e0f0f00 new: 5a4badb44e058600.

02/07/19-15:53:15 (GMT) (tRAID): NOTE: spm: Controller swap detected. Port Names - old: 5a4badb44e0f0f01 new: 5a4badb44e058601.

02/07/19-15:53:15 (GMT) (tRAID): NOTE: DBRead 0.201 secs

02/07/19-15:53:15 (GMT) (tRAID): NOTE: sas: Peering Disabled (Alt Unavailable)

02/07/19-15:53:16 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 031835e0 4c0c8 bytes , result 0

02/07/19-15:53:43 (GMT) (tRAID): WARN: QLMailboxCommand: Cmd = 0069, completion timeout 02/07/19-15:53:43 (GMT) (tRAID): WARN: QLMailboxCommand: command completion timeout, cmd = 0x69 02/07/19-15:53:44 (GMT) (tRAID): NOTE: Qlogic coredump file written to 'H2BFR4J:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

02/07/19-15:53:44 (GMT) (tRAID): WARN: Qlogic coredump file write failed.fclose returned -1

02/07/19-15:53:44 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC

02/07/19-15:53:44 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000 02/07/19-15:53:44 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543

02/07/19-15:53:44 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed

02/07/19-15:53:46 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 031835e0 4c0c8 bytes , result 0

02/07/19-15:54:13 (GMT) (tRAID): WARN: QLMailboxCommand: Cmd = 0069, completion timeout 02/07/19-15:54:13 (GMT) (tRAID): WARN: QLMailboxCommand: command completion timeout, cmd = 0x69 02/07/19-15:54:14 (GMT) (tRAID): NOTE: Qlogic coredump file written to 'H2BFR4J:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

02/07/19-15:54:14 (GMT) (tRAID): WARN: Qlogic coredump file write failed.fclose returned -1

02/07/19-15:54:14 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC

02/07/19-15:54:14 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000 02/07/19-15:54:14 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543 02/07/19-15:54:14 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed

02/07/19-15:54:15 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 031835e0 4c0c8 bytes , result 0

02/07/19-15:54:42 (GMT) (tRAID): WARN: QLMailboxCommand: Cmd = 0069, completion timeout 02/07/19-15:54:42 (GMT) (tRAID): WARN: QLMailboxCommand: command completion timeout, cmd = 0x69 02/07/19-15:54:43 (GMT) (tRAID): NOTE: Qlogic coredump file written to 'H2BFR4J:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50 02/07/19-15:54:43 (GMT) (tRAID): WARN: Qlogic coredump file write failed.fclose returned -1

02/07/19-15:54:43 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC

02/07/19-15:54:43 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000 02/07/19-15:54:43 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543

02/07/19-15:54:43 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed

02/07/19-15:54:44 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 031835e0 4c0c8 bytes , result 0 02/07/19-15:55:11 (GMT) (tRAID): WARN: QLMailboxCommand: Cmd = 0069, completion timeout

02/07/19-15:55:11 (GMT) (tRAID): WARN: QLMailboxCommand: command completion timeout, cmd = 0x69 02/07/19-15:55:12 (GMT) (tRAID): NOTE: Qlogic coredump file written to 'H2BFR4J:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

02/07/19-15:55:12 (GMT) (tRAID): WARN: Qlogic coredump file write failed.fclose returned -1

02/07/19-15:55:12 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC 02/07/19-15:55:12 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000

02/07/19-15:55:12 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543

02/07/19-15:55:12 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed 02/07/19-15:55:13 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 031835e0 4c0c8 bytes , result 0 02/07/19-15:55:41 (GMT) (tRAID): WARN: QLMailboxCommand: Cmd = 0069, completion timeout 02/07/19-15:55:41 (GMT) (tRAID): WARN: QLMailboxCommand: command completion timeout, cmd = 0x69 02/07/19-15:55:41 (GMT) (tRAID): NOTE: Qlogic coredump file written to 'H2BFR4J:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

02/07/19-15:55:41 (GMT) (tRAID): WARN: Qlogic coredump file write failed.fclose returned -1

02/07/19-15:55:41 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC

02/07/19-15:55:41 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000 02/07/19-15:55:41 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543

02/07/19-15:55:41 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed 02/07/19-15:55:42 (GMT) (tRAID): WARN: QLStartAdapter: ControllerErrorCount exceeds threshold.

02/07/19-15:55:42 (GMT) (tRAID): ERROR: QLInitializeDevice: QLStartAdapter failed 02/07/19-15:55:42 (GMT) (tRAID): ERROR: QLAddDevice: controller/device/chip initialization failed.

02/07/19-15:55:42 (GMT) (tRAID): ERROR: qlgEnableHostInterface: QLInitializeDevice failed.

02/07/19-15:55:42 (GMT) (tRAID): NOTE: ********************************************************************************

02/07/19-15:55:42 (GMT) (tRAID): NOTE: QLogic Target Application, Version 2.01.08 6-13-2005 (W2K) 02/07/19-15:55:42 (GMT) (tRAID): NOTE: iSCSI Target Application

02/07/19-15:55:42 (GMT) (tRAID): NOTE: ******************************************************************************** Exception: Data Abort cpsr: 60000013 pc: 0x0020eb94 semTake + 0x110 fsr: f5 far: 3e600c4a Internal Bus Sts: 10000059 Err Addr: ffffe1ac Registers: r0 = 3e600c0a r1 = ffffffff r2 = 1c13fc4 r3 = 1 r4 = 0 r5 = 1c13fc4 r6 = 0 r7 = 0

Because of this, the iscsi network do not start. Is there any way to recover my controller?

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1 Reply
Moderator
Moderator

Re: Problems with MD3000i raid controller

Hello pleon88,

Based on the serial capture that you have posted your controller is needing to be replace.  Your controller is not able to boot from the primary or secondary configuration on the controller.  in most cases when this is seen if you wipe the controller the error will continue, there for replacing the controller is what is needed.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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