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me_vaha
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Storage PowerVault MD3820f battery warning

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Hello, 

We got this below warning on our storage  PowerVault MD3820f:

!----- Event ---------------------------------------------------------------

Module             : DELLSTORAGE

Error Code         : 303300

Resource Id        : 1.1.3.2.1.3

Timestamp          : Thu May 25 20:48:13 CET 2017

Model Description  : Dell Storage:Warning trap

Active Description : Battery insufficient capacity for backup after learn cycle

Event Type         : 5

Probable Cause     : 521

Severity           : warning

Orig Source IP     : 10.172.255.2

Sequence Number    : 60

---------------------------------------------------------------------------! 

We replaced the battery with new one, unfortunately the same warning still remain. Please any suggestions or workaround.

Thanks  

1 Solution

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Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello me_vaha,

No the age reset is not mandatory.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

19 Replies
Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello r_benabbas,

After you replaced the battery, did you run a learn cycle again? If you go to the Recovery Guru and run a recheck what errors does it come back with?

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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me_vaha
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RE: Storage PowerVault MD3820f battery warning

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Helle DELL -SAM, 

Thanks a lot for you response, a learn cycle executed  automatically after the replacement: 

The Battery replaced at 16/06/2017 05:00 AM, and the lean cycle run it at 17/06/2017. we got the same warning during the learn cycle. Please how to run Recovery Guru from MD ?

Thank you. 

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Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello me_vaha,

If you login to MDSM (Modular Disk storage Manager), you will go to the Monitordrop down & select view health. That will take you to the Recovery Guru where you should have the option to recheck your error, & this will make your MD do a check to see if the error is still valid or has been resolved.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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me_vaha
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RE: Storage PowerVault MD3820f battery warning

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Thank you for your reply, 

I planed to run Recovery Guru this week end, please also I need the procedure to : 

1- Run the learn cycle manually. 

2- Setup the NTP of the storage (config time to sync with ntp server). 

Please confirm if we can execute the above procedure it at any time without impact in the system.

thank you in advance for your assistance.  

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Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello me_vaha,

Here is a link to the Administrator Guide & if you look on page 56 it explains on how to check your battery settings. http://topics-cdn.dell.com/pdf/powervault-md3400_Administrator%20Guide_en-us.pdf When you are in the Recovery Guru & you hit the recheck it will start the learn cycle again. You can do the recheck at any time as it will not affect production.

You MD3820f uses SNMP & not NTP for the time.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

me_vaha
1 Nickel

RE: Storage PowerVault MD3820f battery warning

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Hello DELL-SAM,

If I understood you correctly the storage synchronize Clocks only with management station?

Best Regards 

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Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello me_vaha,

Yes that is correct.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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me_vaha
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RE: Storage PowerVault MD3820f battery warning

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Hello DELL-SAM, 

I found in admin document, to configure the NTP server is by issuing the following command.   

set controller[0] NTPServers=("0.pool.ntp.org" "1.us.pool.ntp.org");  

I would like to know the command how to check the existing NTP server configuration in the controllers 

Best Regards  

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Moderator
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RE: Storage PowerVault MD3820f battery warning

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Hello me_vaha,

There is not a command to see that the NTP has been configured. What you can do is to look at the Major Event Log, and in the log you will see an entry that NTP has been configured.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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