PowerVault

[Majid_Saifi]

Hi

I did replace one faulted HD (Dell, 3TB, MG04SCA300)  in a MD1200 array with another one ( Toshiba, MG04SCA300E).

the MDSS indicated that the new HD is unsupported so i went to download latest Dell PowerVault MD Series Storage HDD/SSD Firmware and unfortunately i couldn't find (MG04SCA300E)  in the downloaded list.

how i can get the firmware of this physical drive to make it recognized by the system

[DELL-Chris H]

Majid_Saifi,

The drive you listed isn't showing as supported in the device. If you look at the links below, they are the supported drives for both units.

MD12XX support matrix

MD32XX/MD36XX support matrix

Let me know if this helps.

[Majid_Saifi]

DELL-Chris H

Unfortunately, the hard drive is not on the list. I wish I had known that before buying the 2 HD.
Is there any way for the disk to be recognized by the system?

Isn't it possible to include this device in the updated drives list?!

I would be grateful if you could advise me on this.

Regards

[Dell-ErmanO]

Hi, I'm not aware of any other way to recognize unlisted disks. If other users have had similar experiences and achieved, maybe they can help.

[Majid_Saifi]

I haven't been able to solve the problem and I think the only solution is if Dell includes (Toshiba, MG04SCA300E) in the next storage hard drive/SSD firmware updates.

I hope that will be soon. 

Regards

Majid