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ml6000 firmware update a33 changes username & password, not documented.

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We are a trade school that received an old decommissioned. ML6000. I was teaching a student how to update firmware on the library and drives. Everything was fine until we applied update A33. This updated changed the default username and password from service & dell4you to something else. We have tried admin / admin, service / secure, admin / password, and anything else we could find to no avail. The frustrating thing is that the release notes for the update say that there is an update to the service password, but that's it, the notes do not tell you what it was changed to. This is very frustrating. We followed the procedures but the upgrade itself has locked us out. There were no other passwords on the system. The only recommendation we can find is to contact Dell and open a ticket, but that seems very unfair to charge us for an issue we didn't cause. Besides, as a non-profit training center, my director is going to tell me to wheel it out to the dumpster rather than pay for service.

Does anyone have any ideas? Surely someone has applied this update and ran into the same issue.

Thank you in advance.

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Re: ml6000 firmware update a33 changes username & password, not document

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After a week of very patient and tedious work, and thanks to another user who gave me a donor image for a different model, I have been able to determine that the upgrade itself from A32 to A33 corrupted one or more of the security files. The service account password was changed, but the admin account was either not enabled or the password not set. When I figured out which of the security files had been corrupted, I replaced those files from the donor. When I rebooted the ML6000 to A33, it now worked as intended. service password changed, admin account enabled and password set to password. At this point we have upgraded to A35 without issue.

Since we were not the first person this type of problem has happened to, it would be decent of Dell to make a generic recovery image available for when the firmware upgrade borks the system. At the very least the upgrade instructions should contain information on how to back up the CF before the upgrade. My advice is to understand Linux and to understand what this command does:

sudo dd if=/dev/sdd of=~/Dell-Backup/current version bs=1M count=245

 

 

 

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Re: ml6000 firmware update a33 changes username & password, not documented.

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its now spelt differantly. they dont want you in there

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Re: ml6000 firmware update a33 changes username & password, not documented.

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Thank you for at least recognizing that the issue exists! I had someone from Dell try to tell me that the password wasn't changed. I had to point them at their own website, the firmware information page, where is clearly states that the password was changed. They have yet to respond to me.

So you have a clean machine with no user accounts or any set up. You do the recommended upgrades per Dell, which locks you out of the machine, to force you to pay for a service call / contract that you didn't need before the recommended upgrade? 

As one student pointed out while we were discussing the issue, "this seems exactly like ransomware". Indeed. It has certainly now given this cohort of students a good opinion of Dell. That's something they are going to carry with them for years.

Any tips on trying to guess the spelling?

BTW, this is not having desired effect. I now have students

1) trying to figure out how to brute force the password.

2) hacking at the underlying Linux distribution

3) I am becoming intimately familiar with the html coding on the CF. I can already change the icons and fiddle with the words. Before I wouldn't have cared as I am too busy to much around this way, but now they have ticked me off. 

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Re: ml6000 firmware update a33 changes username & password, not documented.

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it changed on 700g, i just used an older version as its a pain to type and remember.

i dont think dell would want me to give it on the forum.

the admin account does pretty much all you need anyway i think

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Re: ml6000 firmware update a33 changes username & password, not documented.

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You know I would be fine with the Admin account but I can't get anyone to officially tell me what that is either.

admin / admin

Admin / Password

we have tried every variation on those we could think of. 

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Re: ml6000 firmware update a33 changes username & password, not documented.

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Hello DasGoat,

To access the admin account here is the default login information

Username= admin

Password= password

The service account password did change in newer versions of firmware, as I checked with our storage analyst team.  The service account is only to be used by Dell technicians, & we don’t provide that password to any customers. 

Please let us know if you have any other questions.

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Re: ml6000 firmware update a33 changes username & password, not document

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After a week of very patient and tedious work, and thanks to another user who gave me a donor image for a different model, I have been able to determine that the upgrade itself from A32 to A33 corrupted one or more of the security files. The service account password was changed, but the admin account was either not enabled or the password not set. When I figured out which of the security files had been corrupted, I replaced those files from the donor. When I rebooted the ML6000 to A33, it now worked as intended. service password changed, admin account enabled and password set to password. At this point we have upgraded to A35 without issue.

Since we were not the first person this type of problem has happened to, it would be decent of Dell to make a generic recovery image available for when the firmware upgrade borks the system. At the very least the upgrade instructions should contain information on how to back up the CF before the upgrade. My advice is to understand Linux and to understand what this command does:

sudo dd if=/dev/sdd of=~/Dell-Backup/current version bs=1M count=245

 

 

 

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Re: ml6000 firmware update a33 changes username & password, not documented.

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how differently 😉

 

Jon

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Re: ml6000 firmware update a33 changes username & password, not documented.

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happy to help where I can, had a few issues getting the LCB to load,

 

struggling with getting access to the serial port to change SNMP settings, 

 

any ideas?

 

Jon

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