jeanswiegers
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Dell Precision T7610 random freeze

Hi 

 
I have a problem with my Dell T7610 workstation.
 
It keeps on freezing randomly, then the screen goes off and I need to hard reset the computer to get it back on again. No specific program (that I know of) triggers the freeze.
 
Troubleshooting I have done:
 
1.) Update GPU driver (GTX 780)
2.) Complete uninstall gpu driver and reinstall.
3.) Turn of C-state and Speedstep in bios
4.) PCI express - link state power management - off
5.) Reinstalled windows 10
6.) Did a full diagnostic test on Dell support website, no problems found.
7.) System file checker, no problems found.
8.) Nvidia 3d settings - power management mode - maximum performance
 
Any suggestions?
 
Thank you in advance.
 
Jean
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6 Replies
garaya84
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Re: Dell Precision T7610 random freeze

Same behavior i had at this moment. Today 2 times can find the problem.

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Re: Dell Precision T7610 random freeze

Have you checked your System Event Viewer? What errors are recorded there at around the time of the crash?

Also, do a thorough RAM diagnostic.

Proverbs 4:7 - Wisdom is the principal thing; therefore get wisdom; Yea, with all thy getting get understanding.

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garaya84
1 Nickel

Re: Dell Precision T7610 random freeze

thanks for your answer. I did a DELL diagnostic and fail on 1 of the video card. I remove it and the pc didn´t crash again in the meantime. look like still working fine. 

The event viewer doesn't show nothing estrange before that. 

 

Thanks for your answer.

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jeanswiegers
1 Nickel

Re: Dell Precision T7610 random freeze

Thanks for your reply, nothing wrong with this video card.

I'll send you the system event checker information when it happens again.

 

jeanswiegers
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Re: Dell Precision T7610 random freeze

I have identified the error event ID in Event viewer. It is Event ID 6008.

First instance:

Log Name: System
Source: EventLog
Date: 15 Nov 2018 14:15:56
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CINQJC3
Description:
The previous system shutdown at 13:55:37 on ‎2018/‎11/‎15 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-11-15T12:15:56.728132500Z" />
<EventRecordID>108350</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-CINQJC3</Computer>
<Security />
</System>
<EventData>
<Data>13:55:37</Data>
<Data>‎2018/‎11/‎15</Data>
<Data>
</Data>
<Data>
</Data>
<Data>16</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E2070B0004000F000D0037002500B001E2070B0004000F000B0037002500B0013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Second instance:

Log Name: System
Source: EventLog
Date: 15 Nov 2018 14:15:56
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CINQJC3
Description:
The previous system shutdown at 13:55:37 on ‎2018/‎11/‎15 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-11-15T12:15:56.728132500Z" />
<EventRecordID>108350</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-CINQJC3</Computer>
<Security />
</System>
<EventData>
<Data>13:55:37</Data>
<Data>‎2018/‎11/‎15</Data>
<Data>
</Data>
<Data>
</Data>
<Data>16</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E2070B0004000F000D0037002500B001E2070B0004000F000B0037002500B0013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

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jeanswiegers
1 Nickel

Re: Dell Precision T7610 random freeze

I have identified the error event ID in Event viewer. It is Event ID 6008.

First instance:

Log Name: System
Source: EventLog
Date: 15 Nov 2018 14:15:56
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CINQJC3
Description:
The previous system shutdown at 13:55:37 on ‎2018/‎11/‎15 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-11-15T12:15:56.728132500Z" />
<EventRecordID>108350</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-CINQJC3</Computer>
<Security />
</System>
<EventData>
<Data>13:55:37</Data>
<Data>‎2018/‎11/‎15</Data>
<Data>
</Data>
<Data>
</Data>
<Data>16</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E2070B0004000F000D0037002500B001E2070B0004000F000B0037002500B0013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Second instance:

Log Name: System
Source: EventLog
Date: 15 Nov 2018 14:15:56
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CINQJC3
Description:
The previous system shutdown at 13:55:37 on ‎2018/‎11/‎15 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-11-15T12:15:56.728132500Z" />
<EventRecordID>108350</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-CINQJC3</Computer>
<Security />
</System>
<EventData>
<Data>13:55:37</Data>
<Data>‎2018/‎11/‎15</Data>
<Data>
</Data>
<Data>
</Data>
<Data>16</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E2070B0004000F000D0037002500B001E2070B0004000F000B0037002500B0013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

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