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TPM 2.0: Windows won't take ownership after upgrade from TPM 1.2 to 2.0.
Hello,
I recently upgraded from TPM 1.2 to 2.0 on my T7910. I followed the Dell instructions with both:
1) The TPM upgrade utility and
2) The web page at:
The upgrade to TPM 2.0 was successful per TPM.MSC and WMIC.
Unfortunately, I can't get Windows to take ownership regardless of how many (thus far 6) times I reboot.
Please advise.
bradthetechnut
6 Professor
6 Professor
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7.3K Posts
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July 7th, 2021 19:00
What model Precision do you have and what CPU?
bradthetechnut
6 Professor
6 Professor
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7.3K Posts
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July 9th, 2021 18:00
Please pardon my asking the model, I somehow missed it. But what CPU do you have?
speedstep
8 Wizard
8 Wizard
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July 9th, 2021 19:00
Did you clear the TPM and reinstall windows clean.
Things like bitlocker encryption etc must be off.
You cant use hardware tpm and intel PTT at the same time.
TPM unable to change between 1.2 or 2.0 because TPM is owned
https://www.dell.com/support/kbdoc/en-us/000184894/
Open the Services Desktop App (Type services.msc in the search box, then press the Enter key)
Set the DellMgmtAgent Windows service to Disabled
Stop the DellMgmtAgent Windows service
Set the DellMgmtLoader Windows service to Disabled
Stop the DellMgmtLoader Windows service
Proceed with clearing the TPM
Note: If the TPM is not seen in the BIOS, a hard reset is required to bring it back online. Below are the steps to complete the TPM firmware update on an individual system:
Instructions for successfully completing a TPM firmware update for your Dell system are also located in the Installation Instructions area of each specific TPM Firmware Update page on our Support Site . If a TPM firmware update is needing to be deployed throughout an environment, please follow our guide on Using scripting or automation for TPM firmware updates from Dell