Highlighted
A-AIC
1 Copper

Dell Precision 5510 battery swelling

Can someone from Dell help me understand the replacement policy for a swollen battery? Last year the battery of my Precision 5510 got swollen and pushed the trackpad out. At that time Dell replaced the battery. Now, roughly about a year later, it has happened again. This time Dell Tech support has refused to replace the battery stating that it is normal for a battery to swell and it is not covered under warranty. The laptop is around 3.5 years old but has an extended Pro Support Plus for 5 years. I would like to know if it is really normal for batteries to swell? Thanks!
Labels (3)
0 Kudos
3 Replies
A-AIC
1 Copper

Re: Dell Precision 5510 battery swelling

Nobody from Dell wants to answer?

0 Kudos
Moderator
Moderator

Re: Dell Precision 5510 battery swelling

@A-AIC thanks for getting in touch. The information you have been provided is correct. In order to make batteries fit in ultra thin slim chassis they no longer have plastic cases or metal spines surrounding them. This is seen across all manufacturers, not just Dell.

Batteries by design will swell up when they are reaching the end of their life and a result of this can be cracked plastics in areas that surround the batteries. For systems with warranties over 3 years, batteries are not covered for years 4 and 5. This is similar to the standard offering of a 1yr battery warranty and optional 3yr battery. I do not recall anyone offering a battery warranty greater than 3 years from initial purchase.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos
curto1965
1 Copper

Re: Dell Precision 5510 battery swelling

You might want to check your country for specific consumer protection laws. I recently took Dell to our protection body in NSW and won - almost identical scenario to yours - battery initially replaced 14 months ago in Precision when it was covered under warranty - same problem happened two weeks after warranty expired.

Dell would not cover it - went to our consumer protection body - essentially the product is not fit for purpose - a laptop is designed for more than a 3 year lifetime and it is not reasonable to replace a battery to only have it fail in exactly the same way in a little more than 12 months.

Dell caved and replaced it and the trackpad for free 

Craig

0 Kudos