Reza-b
2 Bronze

Dell Precision m 4700 Gpu not detected

Hello every one!

my first discussion in dell community!

i have a  Dell Precision m 4700 for some time and it worked flawlessly till last week.

system specs:

cpu: corei 5-3340m @2.70GHz

Ram: 8 gig DDR3

Gpu : intel hd 4000 and Nvidia Quadro k2000m(2Gb)

last week i suddenly understood that my Nvidia k2000m not detected and does not exist in device manager( i don't really know when it has started)

i have checked and didn't see my gpu in bios system information

i have updated my bios to A19 and checked for loose connection but no luck

i have reinstalled my windows 10 without any results

i also have checked my hardware with 3rd party softwares but none showed my gpu

i tried installing new drivers but it said Nvidia setup couldn't find any Nvidia Gpu on my pc

any help would be appreciated.

thanks in advance!

0 Kudos
8 Replies
Mary G
7 Thorium

Re: Dell Precision m 4700 Gpu not detected

Run the Dell diagnostics to check all the hardware. The gpu probably failed. Use the integrated video until you can buy a new laptop. It might be hard finding a replacement card for a 7 yr old laptop. But if you want to try-- the service manual is here.

Reza-b
2 Bronze

Re: Dell Precision m 4700 Gpu not detected

I have figured out that before this happened i used the harddisk of this laptop on another old dell laptop to boot and test the hardware

so i thought maybe because of uncompatible drivers on that device this happened
could this be the case?

0 Kudos
jb111
2 Iron

Re: Dell Precision m 4700 Gpu not detected

My m4800 is doing the same thing - was already thinking of upgrading video so went to eBay and ordered an m1200 4GB card.  Hoping to receive and install by Christmas

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Reza-b
2 Bronze

Re: Dell Precision m 4700 Gpu not detected

Hope that works for you

let me know if your problem solved

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jb111
2 Iron

Re: Dell Precision m 4700 Gpu not detected

So the new one works but.....only after rolling back Windows November Update.  Then I reinstalled the Intel drivers.  To be honest, I think the k2100m was fine.  Still trying to get this new config working with Directx

0 Kudos
rakaman
2 Bronze

Re: Dell Precision m 4700 Gpu not detected

have you try to disassembly your laptop? maybe something loosen or disconnected

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Reza-b
2 Bronze

Re: Dell Precision m 4700 Gpu not detected

Yes

i have reseated the gpu and cleaned the mxm slot with contact cleaner spray

but with no results 

muflon
2 Bronze

Re: Dell Precision m 4700 Gpu not detected

I have the same problem on my M4700. nobody helps...when I figure this out, I swear I will never ever buy Dell laptops...the BitLocker also erased everything from my hard disk...