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Dell Precision m 4700 Gpu not detected
Hello every one!
my first discussion in dell community!
i have a Dell Precision m 4700 for some time and it worked flawlessly till last week.
system specs:
cpu: corei 5-3340m @2.70GHz
Ram: 8 gig DDR3
Gpu : intel hd 4000 and Nvidia Quadro k2000m(2Gb)
last week i suddenly understood that my Nvidia k2000m not detected and does not exist in device manager( i don't really know when it has started)
i have checked and didn't see my gpu in bios system information
i have updated my bios to A19 and checked for loose connection but no luck
i have reinstalled my windows 10 without any results
i also have checked my hardware with 3rd party softwares but none showed my gpu
i tried installing new drivers but it said Nvidia setup couldn't find any Nvidia Gpu on my pc
any help would be appreciated.
thanks in advance!
Mary G
2 Intern
2 Intern
•
20.1K Posts
2
October 21st, 2020 08:00
Run the Dell diagnostics to check all the hardware. The gpu probably failed. Use the integrated video until you can buy a new laptop. It might be hard finding a replacement card for a 7 yr old laptop. But if you want to try-- the service manual is here.
Reza-b
4 Posts
0
December 16th, 2020 02:00
I have figured out that before this happened i used the harddisk of this laptop on another old dell laptop to boot and test the hardware
so i thought maybe because of uncompatible drivers on that device this happened
could this be the case?
jb111
28 Posts
0
December 16th, 2020 06:00
My m4800 is doing the same thing - was already thinking of upgrading video so went to eBay and ordered an m1200 4GB card. Hoping to receive and install by Christmas
Reza-b
4 Posts
0
December 20th, 2020 05:00
Hope that works for you
let me know if your problem solved
rakaman
2 Posts
0
December 20th, 2020 06:00
have you try to disassembly your laptop? maybe something loosen or disconnected
jb111
28 Posts
0
December 23rd, 2020 07:00
So the new one works but.....only after rolling back Windows November Update. Then I reinstalled the Intel drivers. To be honest, I think the k2100m was fine. Still trying to get this new config working with Directx
Reza-b
4 Posts
1
December 24th, 2020 13:00
Yes
i have reseated the gpu and cleaned the mxm slot with contact cleaner spray
but with no results
muflon
7 Posts
1
January 7th, 2021 07:00
I have the same problem on my M4700. nobody helps...when I figure this out, I swear I will never ever buy Dell laptops...the BitLocker also erased everything from my hard disk...
imartin
1 Message
0
April 9th, 2022 02:00
Also happened to me on my M4700 Extreme version. Looks like Windows 10 update caused it, since there was no problem on Win7 Pro. Not a hardware fault imo.