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PrabuM
Copper

Dell TouchPad Application not showing all the options in 7710

Hi,

I have noticed that when Dell TouchPad application is launched from StartMenu, the application is not showing all the options like Sensitivity, Gestures, Buttons etc., Instead it shows only Mouse-Settings -> Launch Control Panel.

In the device manger, Dell TouchPad is shown under Mice and other pointing devices. The drivers are installed correctly, its only the application/control panel doesn't have all the options.

I have tried installing the latest TouchPad driver and installed as an application but still no luck.
Could you please let me know how can I achieve to have all the possible options available in Dell TouchPad application when it is launched. Appreciate your help!

Model: Dell Precision 7710
OS: Windows 10 x64 1709

Regards,
Prabu

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4 Replies
Community Manager
Community Manager

Re: Dell TouchPad Application not showing all the options in 7710

Hi PrabuM,

Thanks for posting.  Apologies that your system is not performing as expected.

Please make sure you've installed the drivers in the correct order.  Here is information from the Dell knowledge base you may find helpful:

Dell Precision 7710 Mobile Workstation Windows Driver Installation Guide

How to Fix Touchpad Problems on a Dell Laptop (short video)


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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PrabuM
Copper

Re: Dell TouchPad Application not showing all the options in 7710

Hi Robert,

Thanks for the reply. I am using Microsoft System Center Configuration Manager to install OS and drivers to 7710 hardware and windows installs the drivers using PnP driver installation method. I believe the Chipset will be installed first.

As I mentioned, I could see the Dell TouchPad in the device manager which means the drivers are installed fine. Only the Dell TouchPad application is not showing all the expected options when it is launched from the system start menu. Could you please advise how will I achieve it?

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Community Manager
Community Manager

Re: Dell TouchPad Application not showing all the options in 7710

Have you tried expanding the Mice And Other Pointed Devices in device manager?  At the taskbar, click on Action, and then Scan For Hardware Changes, hopefully the touchpad driver appear. If that doesn't work, click View, and then Show Hidden Devices.  If it's not showing there, we may need to look at a hardware issue.

Also, send me your Service Tag Number and private information in a Private Message, thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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PrabuM
Copper

Re: Dell TouchPad Application not showing all the options in 7710

Hi Robert,

Yes, I tried expanding the Mice and other Pointed Devices in device manager and the driver is already installed "Dell TouchPad Driver", but the Dell TouchPad application doesn't show all options when it is launched. 

As I said before, the driver is installed fine and showing up in the device manager. I am not sure I can able to share the servicetag as the machine is in client environment. 

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