DebbD
2 Bronze

M4800 Broadcom USH Misconfigured

I'm having some trouble with one device in my M4800 laptop: the Broadcom USH (Dell ControlVault) is reporting as a misconfigured USB1.1 device on the 'History' tab of the SupportAssist utility and on the Troubleshooting tab if I test USB ports - even though on the main testing screen it is showing that there are no problems with the system, and in the device manager, it says this device is functioning normally. I have installed the latest firmware and the driver for this particular machine and Windows variant (8.1) but cannot cure this problem. Can anyone advise?

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6 Replies
speedstep
8 Krypton

Re: M4800 Broadcom USH Misconfigured

Chipset Drivers are required

Do firmware and Driver

M4800 FirmwareHTF2M
M4800 DriverHGX2G

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DebbD
2 Bronze

Re: M4800 Broadcom USH Misconfigured

I believe the firmware and driver are the ones I've already executed on this machine (HGX2G and HTF2M). For the chipset, I tried installing the 'Intel Chipset Device Software' from the page for this machine again, but the problem remains - the device is coming up as 'misconfigured'.

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speedstep
8 Krypton

Re: M4800 Broadcom USH Misconfigured

You must run clean install with chipset and all other drivers installed.

You must then Run the updates as administrator.

Windows may need to be re installed clean and cmos cleared.

Fixing registry entries and removing malware line by line is not supported here.

 


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The forum is primarily user to user, with Dell employees moderating
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DebbD
2 Bronze

Re: M4800 Broadcom USH Misconfigured

Windows had only just been installed on the machine from a system image downloaded from Dell, so I very much doubt malware or anything similar is involved. I let SupportAssist install all the drivers originally, so I'm assuming it did it correctly. I believe the chipset drivers were part of that installation. The Broadcom USH drivers did not install and had to be installed separately.

Are you recommending that I reinstall Windows?

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speedstep
8 Krypton

Re: M4800 Broadcom USH Misconfigured

system image downloaded from Dell

means NONE of the required drivers were installed.

You can download the CAB file with the drivers.

Then use 7zip to extract to the My Documents Folder

then Right Click on Devices and say update from my computer instead of the internet.

The Dell ControlVault drivers are where the USH files reside

https://downloads.dell.com/FOLDER01958897M/1/M4800-Win7-A02-J7G17.CAB

https://www.7-zip.org/download.html

Category ReleaseID DeviceDescription

audio
DMXXD_A06-00
ALC3226 HD Audio Codec;Realtek ALC322x HD Audio Codec;Realtek ALC3226 HD Audio Codec
chipset
280XX_A02-00
Free Fall Data Protection;ST Microelectronics Free Fall Data Protection
chipset
2MXDV_A01-00
Intel Management Engine 9.x Components Installer
chipset
2TDF7_A01-00
Intel Chipset Software Installation;Intel Chipset Device Software;Intel Chipset;Intel Chipset Software Installation Utility
chipset
44RM6_A02-00
Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O Products;Intel USB 3.0 eXtensible Host Controller Driver for Intel 8 Series/C220 series Chipset Family;USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver for 4th Generation Intel Core Processor U-Series Platform I/O and Intel 8 Series/C220 series Chipset Family Products;Intel USB 3.0 eXtensible Host Controller Driver
chipset
CY8D1_A01-00
O2MICRO Oz777 memory card reader Driver;Oz777 Memory Card Reader Driver;O2Micro Oz600xxx Memory Card reader Driver;O2MICRO Oz777 memory card reader;O2Micro Memory Card Reader
communication
556WW_A00-00
Dell Wireless 5570 HSPA+ (42Mbps) Mobile Broadband Card;Dell Wireless 5570e HSPA+ (42Mbps) Mobile Broadband Card
communication
G86MD_A00-00
Dell Wireless 5808 Gobi 4G LTE Mobile Broadband Card;Dell Wireless 5808 Gobi 4G LTE Mobile Broadband;Dell Wireless 5808e Gobi 4G LTE Mobile Broadband
input
MKHCF_A00-00
KIT,KYBD,107,USB,BPOR,KB813;Dell Smartcard USB Keyboard
input
PP88H_A00-00
Alps Multi-Touch Touchpad;Multi-Touch Touchpad
network
17DXG_A02-00
Intel(R) WiFi Link 7260;Intel(R) Wireless-N 7260;Intel(R) Dual Band Wireless-N 7260;Intel(R) Dual Band Wireless-AC 7260;Intel(R) Dual Band Wireless-AC 7260 (M.2)
network
8G8D5_A02-00
Wireless WLAN 1506 Half MiniCard
network
F2C1D_A02-00
Dell Wireless 1601 A2;Dell Wireless 1601
network
GHPX6_A00-00
Wireless WLAN 1550 Half MiniCard
network
KDTDM_A04-00
Intel 825xx Gigabit Platform LAN Network Device;Intel I2xx/825xx Gigabit Ethernet Controller;Intel 825xx 10/100/1000 Ethernet Network Drivers;Intel Ethernet Connection I2XX;Intel Ethernet Connection I217-LM (Driver Win7/8.1 32/64-bit)
network
WPPGM_A00-00
Intel(R) WiFi Link 6300;Intel(R) WiFi Link 6235
security
D2JF6_A00-00
Dell ControlVault
security
VVJ28_A00-00
STMicron device driver for Dell Data Encryption Accelerator Card
storage
5C11J_A06-00
Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology Management Console and Driver;Intel Rapid Storage Technology
video
4CFPN_A00-00
Intel Graphics HD, HD 4200/4400/4600/5000/5100/5200;Graphics HD 4200/4400/4600/5000/5100/5200;Intel HD, HD 4200/4400/4600/5000/5100/5200
video
7C6RP_A02-00
FirePro M5100;FirePro M6100
video
GKPWX_A07-00
NVS 5200M;Quadro K1100M;nVIDIA Quadro 5010M;nVIDIA Quadro 1000M;nVidia Quadro K4000M;nVIDIA Quadro 3000M;nVidia Quadro K2000M;Quadro K2100M;nVidia Quadro K1000M;nVIDIA NVS 4200M;NVIDIA GeForce GT 720M;nVidia Quadro K5000M;Quadro K4100M;nVIDIA Quadro 2000M;nVIDIA Quadro 4000M;Quadro K3100M;nVidia Quadro K3000M;Quadro K5100M

 

 


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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DebbD
2 Bronze

Re: M4800 Broadcom USH Misconfigured

Yes, I'm aware there were no drivers with the system image. As per previous post, I downloaded the drivers either from the Dell website (using the service tag) or using the SupportAssist utility. The last to be installed was the Broadcom USH driver. My point about the new install from a system image was relating to the possibility of malware.

Is it your view that I should go through the process of reinstalling Windows and installing the drivers again?

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