crosenmayer
2 Bronze

M4800 White screen after booting into windows

I am having an issue with my M4800 with a blank white screen showing up after the computer boots into windows. When I power on the computer I am able to see the black screen with the dell logo and when it boots into windows I am able to see the windows 10 login page. 

I have ran diagnostics and everything passed. 

When I hook the laptop up to a docking station or another external monitor those displays work perfectly fine but the lcd on the computer shows as a blank white screen. 

I have updated the video drivers and that didn't solve the issue. 

Computer has the AMD Firepro M5100 graphics card. 

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6 Replies
DELL-Cares
Moderator
Moderator

No response received

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.


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crosenmayer
2 Bronze

Re: No response received

I just sent it

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DELL-Cares
Moderator
Moderator

Re: No response received

Thank you! 
We´re checking right now. 


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

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DELL-Cares
Moderator
Moderator

Thanks for your post

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

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U2CAMEB4ME
5 Iridium

Re: M4800 White screen after booting into windows

Welcome to the Dell Community @crosenmayer 

Is the unit still under warranty???

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP Color LaserJet M553dn 40ppm
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crosenmayer
2 Bronze

Re: M4800 White screen after booting into windows

No this unit is not under warranty. 

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