Highlighted
kbriggs82
1 Copper

Precision 3530 with Dock TB16, power adapter issue

Hi,

I was issued a Precision 3530, Dock TB16, and AC Adapter 240W for work.

But, when i connected everything and trying to start while docked, i have this error message:

You have attached an undersized 60W power adapter to your system, which is less than the recommended 130W power adapter.

I double checked and the power adapter is indeed labelled 240W, so there's no reason I can see for this message.

After getting this error message, I choose F1 to start Windows (on workstation), and everything works (display, mouse, keyboard and charging workstation battery to full...). The error message, however, continues to come up when restarting my workstation from my dock, so I continue to choose F1.

Where should I go from here? I worry this will affect my battery going forward.

0 Kudos
3 Replies
Dell-Paventhan
1 Copper

Re: Precision 3530 with Dock TB16, power adapter issue

Hi kbriggs82,

Thank you for contacting us, we see there was some technical delay in getting back to you, we would like to know if the issue is resolved or if you still have this ongoing, could you please check if the BIOS version is latest coincidentally we have one released today https://dell.to/2m1Viq0. UPdate the BIOS and let us know if it is all fine.

DELL- Paventhan M
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads

0 Kudos
Dell-Paventhan
1 Copper

Re: Precision 3530 with Dock TB16, power adapter issue

Hi kbriggs82,

Thank you for contacting us, we see there was some technical delay in getting back to you, we would like to know if the issue is resolved or if you still have this ongoing, could you please check if the BIOS version is latest coincidentally we have one released today here. Update the BIOS and let us know if it is all fine.

DELL- Paventhan M
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads

0 Kudos
Dell-Paventhan
1 Copper

Re: Precision 3530 with Dock TB16, power adapter issue

Hi There,

We are following with reference to the recent report you have made with us, would like to know if you had time to try the BIOS update has been tried, do keep us posted at your convenience. 

Regards,

Dell-Paventhan M

#IWork4Dell

DELL- Paventhan M
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads

0 Kudos