snruebes
1 Nickel

Re: Precision 5530 and TB16 black screen flashing/flicker

same here - it is a shame!
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mjl0624
2 Iron

Re: Precision 5530 and TB16 black screen flashing/flicker

I have the same problem with a new Precision 5530 and a WD15 dock.  Using the latest drivers and firmwares according to Dell Command Update.

This issue isn't isolated to just this model tho ... I currently also have this problem to a much lesser extent with 7x80 and 7x90 series laptops (also with WD15 docks) we've rolled out.  Historically I've also had "blinky blinky syndrome" on the Precision 5510s but that went away after some driver/BIOS update combination last year.

The switch to USB-C/Thunderbolt based docks has been a massive step backward in terms of reliability for Dell ... its been very disappointing.

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Re: Precision 5530 and TB16 black screen flashing/flicker

I am experiencing the same issue with Precision 5530 and 240W TB16 dock.

When using laptop screen (UHD) with external monitor both screens periodically go black for a second or two. System is fully updated. 

A lot of people seem to be having this problem. Has it been reproduced or acknowledged by Dell?

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Highlighted
Moderator
Moderator

Re: Precision 5530 and TB16 black screen flashing/flicker

Hi all, 

Thanks for your continued updates on this thread. We are aware of the issue and are currently investigating the cause and working towards a solution. This can take time to develop and implement. It may not the most workable solution for everyone, but it may be worth disabling the option of putting the system to sleep or hibernate until the solution is found.

I'll keep the thread updated whenever I hear anything else.

Thanks again for your patience and continued input.

Alan

 

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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snruebes
1 Nickel

Re: Precision 5530 and TB16 black screen flashing/flicker

Hi Martin, I experience the same annoying display interruption with TB 3 dock at home but surprisingly I don't get it when I connect my P5520 on an USB-C dock I use at work. This means it is specifically caused by one of the TB 3 components or the machine BIOS itself....
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msconfig1987
1 Copper

Re: Precision 5530 and TB16 black screen flashing/flicker

i might give you some numbers

we have about 1200 devices in our company. All are connected with the Dell WD15 Dock (not TB). All devices are connected to Dell UltraWide U3417 monitors.

293x Precision 5510 -> no problem
266x Precision 5520 -> no problem
124x Precision 5530 -> All have this issue with flickering
except if you stage the device with Windows drivers only (without running Dell Command Update)

interesting also it does not happen while the lid is closed and only second monitor running.

 

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Moderator
Moderator

Re: Precision 5530 and TB16 black screen flashing/flicker


@msconfig1987 wrote:

i might give you some numbers

we have about 1200 devices in our company. All are connected with the Dell WD15 Dock (not TB). All devices are connected to Dell UltraWide U3417 monitors.

293x Precision 5510 -> no problem
266x Precision 5520 -> no problem
124x Precision 5530 -> All have this issue with flickering
except if you stage the device with Windows drivers only (without running Dell Command Update)

interesting also it does not happen while the lid is closed and only second monitor running.

 


@msconfig1987 thanks for this info. I have passed this onto engineering to help with their investigation.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Moderator
Moderator

Re: Precision 5530 and TB16 black screen flashing/flicker


@msconfig1987 wrote:

i might give you some numbers

we have about 1200 devices in our company. All are connected with the Dell WD15 Dock (not TB). All devices are connected to Dell UltraWide U3417 monitors.

293x Precision 5510 -> no problem
266x Precision 5520 -> no problem
124x Precision 5530 -> All have this issue with flickering
except if you stage the device with Windows drivers only (without running Dell Command Update)

interesting also it does not happen while the lid is closed and only second monitor running.

 


Hey @msconfig1987 , 

Engineering have requested more info from you. I have dropped you a private message. If you could respond to it it would be greatly appreciated.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Joel285
1 Nickel

Re: Precision 5530 and TB16 black screen flashing/flicker

Maybe it's too soon, but I installed the newest ISV certified NVidia Driver (I have the P2000 card) yesterday morning, and have not had the issue since. 

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Joel285
1 Nickel

Re: Precision 5530 and TB16 black screen flashing/flicker


@Joel285 wrote:

Maybe it's too soon, but I installed the newest ISV certified NVidia Driver (I have the P2000 card) yesterday morning, and have not had the issue since. 


It was, in fact, too soon. Came back from lunch and having the issue. 

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