AZLAK
1 Copper

Precision 5540 Unable to install Dell Support Assist

Hello All,

I have a 3 month old Precision 5540 on which Dell Support Assist does not work. V 3.3.3

I found a Dell you tube guide to do a clean uninstall before installing the software. I tried that number of times but it does not work.

Issues is:

According to the guide after removing the directories and registry keys I should not see any services like 

Dell Data Vault Collector, Dell Data Vault Processor, Dell Data Vault Service API.   But even after doing all the steps 3 times services are not deleted.

Any suggestions?

Thank you

 

https://www.youtube.com/watch?v=oHS2HvOoarc

 

 

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2 Replies
K.C.
2 Bronze

Re: Precision 5540 Unable to install Dell Support Assist

Hello there,

my 2month old precision 5540 has the exact same problem.  It couldn't update and then i got into the uninstall and reinstall solution as described at the official video and at this forum.  Everything looks clean on registry ect. but still fails to install the new version...

did you finally manage to re install it? is there any other solution?

Thank you

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ahoj
2 Iron

Re: Precision 5540 Unable to install Dell Support Assist

Hi, I have the same problem, Support Assist just won't install. Not even after cleaning my system like in the video.
Apparently msiexec.exe returns 1603, which could mean 4 different things, according to MS

2021-03-02 10:13:39,217 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.DownloadManager.DownloadManager - Starting Download of : https://dl.dell.com/serviceability/Catalog/SupportAssistx64-3.8.1.23.msi
2021-03-02 10:13:39,217 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.DownloadManager.DownloadManager - Determining the number of segment. Content length is : 22020608 bytes
2021-03-02 10:13:41,150 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - DownloadSupportAssistAgent download Status: Success
2021-03-02 10:13:41,150 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - SupportAssist Agent setup file successfully downloaded from FTP Server at C:\WINDOWS\TEMP\SupportAssistAgent\AutoUpdate\SupportAssistx64-3.8.1.23.msi
2021-03-02 10:13:41,151 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Starting to validate digital signature for the SupportAsist Agent setup file downloaded.........
2021-03-02 10:13:41,711 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Is Executable file from the trusted authority: True for the file: C:\WINDOWS\TEMP\SupportAssistAgent\AutoUpdate\SupportAssistx64-3.8.1.23.msi
2021-03-02 10:13:41,737 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.SecurityUtility.CertificateUtility - Is Certificate Subject matches: True for the file: C:\WINDOWS\TEMP\SupportAssistAgent\AutoUpdate\SupportAssistx64-3.8.1.23.msi
2021-03-02 10:13:41,738 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Digital Signature for the SupportAsist Agent setup file is valid
2021-03-02 10:13:41,739 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Generating Hash of SupportAssist Agent setup file downloaded and extracted from FTP Server....................
2021-03-02 10:13:41,910 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Generated Hash : 430AA7C8A8CB27893B1DD128F8BD2B6095EB5F4127920C3AD0FF97492B77A4EE
2021-03-02 10:13:41,911 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Reading catalog file to get the hash value stored in it....................
2021-03-02 10:13:41,911 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Hash read from selected product to be installed : 430AA7C8A8CB27893B1DD128F8BD2B6095EB5F4127920C3AD0FF97492B77A4EE
2021-03-02 10:13:41,912 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Hash Values for SupportAssist Agent downloaded execuatble and the one fetched from catalog file match
2021-03-02 10:13:41,913 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - Installation triggered
2021-03-02 10:13:41,915 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.UtilityFiles.ServiceWindowLauncher - ProcessName : msiexec.exe  is getting executed
2021-03-02 10:13:54,449 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.UtilityFiles.ServiceWindowLauncher - process return Code : 1603
2021-03-02 10:13:54,449 [3.8.1.23] [7720 - 6] ERROR Dell.Services.SupportAssist.AutoUpgradeHelper.SupportAssistInstallerPackage - SupportAssist Agent silent install process failed with Error Code : 1603
2021-03-02 10:13:54,450 [3.8.1.23] [7720 - 6] INFO Dell.Services.SupportAssist.AutoUpgradeHelper.AutoUpdate - Auto Update Exiting with success False
2021-03-02 10:13:54,450 [3.8.1.23] [7720 - 6] ERROR Dell.Services.SupportAssist.SupportAssistInstaller.InstallSupportAssist - SupportAssist download/installation failed with return code: msiinstallationfailed
2021-03-02 10:13:54,457 [3.8.1.23] [7720 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.MainWindow - Releasing all the held Resources
2021-03-02 10:13:58,850 [3.8.1.23] [7720 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.MainWindow - Application Exit Code: msiinstallationfailed

 

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