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PeterWinW
1 Copper

Precision 7710, cannot install Dell Premiere Color

Hi,

I have the Precision 7710 and I get the same message: "application only supports authentic dell devices", not

"PremierColor does not support this system configuration"

The PremierColor software appears in my driver download list after I enter the Service Tag, so I have to assume I have a compatible LCD panel.. I also have the software successfully installed on my Precision M4600, which is not even in the list of compatible systems.

Is there an other reason why the software won't install?

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7 Replies
Moderator
Moderator

Re: Precision 7710, cannot install Dell Premiere Color

@PeterWinW I have looked at the specs for Premiere Color and can see that it is compatible with the 7710 however it only supports Windows 7 64 bit.

What version of the operating system are you running?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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PeterWinW
1 Copper

Re: Precision 7710, cannot install Dell Premiere Color

Hi Alan,

I'm running the OEM Dell Windows 7 Pro x64...

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Moderator
Moderator

Re: Precision 7710, cannot install Dell Premiere Color

@PeterWinW have you ever had Premiere Color successfully installed the 7710?

According to the notes for the application - 

You must be installing the Dell Premiere Color application on a compatible Dell laptop that has the approved LCD panel.

 

Windows Store Dell PremierColor
Dell PremierColor is a software utility that gives you the color quality and the fine level of detail you require for your color critical work, such as CAD/CAM, graphic, game or animation design, video editing or media creation, on Dell laptops. Dell PremierColor is only supported on selected Dell Precision and Dell XPS systems with 100% Adobe RGB or 100% sRGB panels. Unsupported models will display the following message: "PremierColor does not support this system configuration. Please refer to application information available in the Windows Store.

Depending on the model of LCD panel you have on the system, it may not be supported.

I'll drop you a private message to get your service tag details.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Moderator
Moderator

Re: Precision 7710, cannot install Dell Premiere Color

@PeterWinW have you successfully installed the software on the 7710 previously?

Are you running the latest BIOS and graphics drivers for your system?
BIOS - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=ggx0x&oscode=w764&product...
Intel graphics driver- https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=kyxdk&oscode=w764&product...
NVidia M3000 driver - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=934gw&oscode=w764&product...

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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PeterWinW
1 Copper

Re: Precision 7710, cannot install Dell Premiere Color

This is the first time trying to get the software installed on the 7710.

My both graphics drivers are current. I just updated the BIOS and tried the software again... same message..

I am attempting to install version:

"Dell-Premier-Color-Software-Application_VVW6M_WIN_4.0.11.0_A06"

Is there any other version that may work?

Premier Color Installation.JPG

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Moderator
Moderator

Re: Precision 7710, cannot install Dell Premiere Color

@PeterWinW I couldn't find another version to install when I was searching.

I did some further investigating into the LCD panel, as in theory it should have worked, however I have found the reason that it doesn't. The LCD panel is not 100 RGB as per the required specs. The Samsung panel in the system is only 98% RGB according to the specs I have found - http://www.panelook.com/LTN173HL01-401_Samsung_17.3_LCM_overview_25324.html

The panel is not compatible with the software leading to the error whilst installing. 

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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PeterWinW
1 Copper

Re: Precision 7710, cannot install Dell Premiere Color

Alan,

Thanks very much for the help!

Would there be any hardware compatibility issues if I were to upgrade the panel to the 4k panel?

 

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