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ABN 47
1 Nickel

The fingerprint swipe sensor does not work

Good evening,
I am having trouble with my precision m4700. The fingerprint swipe sensor does not work. The computer is working under WIN7 professional 32 bit. I installed all drivers . Thank you for your help.1.JPG2.JPGCapture.JPG

 

 

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3 Replies
sfortin
2 Iron

Re: The fingerprint swipe sensor does not work

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ABN 47
1 Nickel

Re: The fingerprint swipe sensor does not work

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sfortin
2 Iron

Re: The fingerprint swipe sensor does not work

I'm sorry, I cannot see the image you updated in your response.

This article outlines your options:

https://www.lifewire.com/how-to-fix-code-10-errors-2623181

Personally, I would go into Device Manager and Uninstall the Driver for the ControVault.

I'd reboot the computer.

I'd re-install the most up-to-date version of the driver and firmware for the device and determine if it works.

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