stephYZF
1 Copper

Why does my laptop to extended monitor connection fail most

Hi,

I am having this laptop Precision 7530. I have experienced no connection between my laptop and a extended monitor using HDMI, as well as other types of connector, every day.

I am trying to solve the issue by updating all the drivers, but it doesn't seem to be effective. I have to turn off and on the laptop many times to fix the issue, and I have to do it everyday.

Please help me to solve this issue.

Thanks,

Zefan

0 Kudos
2 Replies
sfortin
2 Iron

Re: Why does my laptop to extended monitor connection fail m

You say you are using different connections, not just HDMI? What would those be and how? To the same monitor? Besides the Intel Driver, did you update the NVIDIA Driver (if your laptop has one)? How about BIOS?

If you are connecting via some USB-C type Dock - what happens if you go direct to the laptop and bypass the dock?

0 Kudos
stephYZF
1 Copper

Re: Why does my laptop to extended monitor connection fail m

Hi,

I am using HDMI to connect my laptop to the monitor. After it fails, i also try VGA and it doesn't work either. I have update drivers from Intel and Dell, and I don't have NVIDIA driver. 
 
I also attached a system report generated by Intel Support. Capture.PNG
0 Kudos