Precision Mobile Workstations

Last reply by 04-29-2022 Solved
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172932

Windows 10 reset - TPM?

Hello,

I've recently bought a used Dell precision 7510. I believe originally it had windows 7 installed which was upgraded to Windows 10 (home for refurb pcs) by the seller.

The laptop arrived with what appears to be a fresh install of win 10, however to be on the safe side I opted to perform a Windows 'reset' including erasure of all files.

During the reset a black screen appeared with the following;

 

"A configuration change was requested to enable, activate, clear, enable, and activate the TPM

This action will clear and turn on the computer's TPM (Trusted platform Module)

WARNING: This request will remove any keys stored in the TPM

Press F12 to enable, activate, clear, enable, and activate the TPM
Press ESC to reject this change request and continue"

I have no idea what this means and how either of the two options may affect the laptop and the 'reset'

Any help offered would be much appreciated.

Thanks in advance, Dom

Solution (1)

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4 Tellurium
169752

Hi @Dom_155 ,

Don't worry. It usually happened when you try to do a Win10 reset with TPM support for hard drive encryption. In your case that you want to reset the whole system without any data or settings left from previous owner, simply press F12 to clear existing TPM settings.

 

“May the Force be with Dell.”

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Replies (10)
4 Tellurium
169753

Hi @Dom_155 ,

Don't worry. It usually happened when you try to do a Win10 reset with TPM support for hard drive encryption. In your case that you want to reset the whole system without any data or settings left from previous owner, simply press F12 to clear existing TPM settings.

 

“May the Force be with Dell.”
169740

Thanks very much for taking the time to reply! Much appreciated. All done.

163830

What will happen if you press ESC button and how to fix it?

146050

Hi, If you try to press the ESC button then it is use to interrupt or cancel the current process or running program, or to close a pop-up window.

77948

hello, what if it gets stuck on that screen and F12 nor ESC works?

I tried to turn on and off a couple times but only takes me to the same screen.

 

please help!

 

 

76754

hey i selected the full clean option, it seemed to have gotten all the way through it, but now seems to be stuck in a loop that does this: Windows Logo, Windows Logo with Welcome below, Blue screen that shows 100% and some other verbiage that i cant see because it leave so fast, just to start over with the Windows Logo screen, Windows Logo with Welcome and so on. 

I have no clue why, I started the process, with it plugged in so I wouldnt lose power, and left so it could do its reset, get back, saw the windows logo thinking, yay! this things reset, but then I saw it again, and again and again and again....what gives???

75643

When you install tpm 2.0 again then it works fine . I dont undertstand why but the first time it dont works you must install it 2 times .   Good luck

25106

what if it gets stuck on that screen and F12 and ESC not work?

I tried to turn on and off a couple times but only takes me to the same screen.

Thanks in advance

20161

Same issue here

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