I have two 1320c printers which have provided sterling service over many years. Somehow I have managed to get a toner cartridge jammed in one of them. The door will not swing out and I think it is because something broke on the catridge iteslf and is now stopping the cartridge from being removed. I think I will be able to remove it if I can strip down the printer. To this end I have repeatedly asked Dell to let have a pdf of the service manual but they seem unable to grasp what is required. I cannot believe that only the user manual is available but this what they have told me ! Does anyone know where I can get a copy of the 1320c service manual ? I have spent hours looking on the web without success and am thinking that the printer will need to be scrapped.
Thanks in advance,
To say that there is no manual is incorrect - service technicians have access to the information and digital manuals. But to deny access to the public after Dell renders a technology obsolete is a problem - are we supposed to fill the landfills with obsolete equipment?
Dell needs to support these printers - not necessarily in Dell service shops, but by publishing the PDF of a service manual.