yamyam49
1 Copper

1320c Service manual

I have two 1320c printers which have provided sterling service over many years. Somehow I have managed to get a toner cartridge jammed in one of them. The door will not swing out and I think it is because something broke on the catridge iteslf and is now stopping the cartridge from being removed. I think I will be able to remove it if I can strip down the printer. To this end I have repeatedly asked Dell to let have a pdf of the service manual but they seem unable to grasp what is required. I cannot believe that only the user manual is available but this what they have told me ! Does anyone know where I can get a copy of the 1320c service manual ? I have spent hours looking on the web without success and am thinking that the printer will need to be scrapped.

Thanks in advance,

yamyam49

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4 Replies
Moderator
Moderator

RE: 1320c Service manual

yamyam49,

Unfortunately, there is no service manual. I cannot locate any information on disassembly of this printer.


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-alex
1 Copper

RE: 1320c Service manual

To say that there is no manual is incorrect - service technicians have access to the information and digital manuals. But to deny access to the public after Dell renders a technology obsolete is a problem - are we supposed to fill the landfills with obsolete equipment?

Dell needs to support these printers - not necessarily in Dell service shops, but by publishing the PDF of a service manual.

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RE: 1320c Service manual

http://staff.fitplanapp.com/dell-1320c-service-manual.pdf

 

______________________________________________
My Dells: Dell Chromebook 13 3380, Alienware M11xR2

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dam4742
1 Copper

RE: 1320c Service manual

The domain staff.fitplanapp.com does not resolve. Either there is an error in the URL or that site is not publicly available.

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