To reset the photoconductor (PC) drum counter, perform the following steps:
In regards to BD_Dude's post: Great post! Helped me get 4 of my company's 1700/1700n printers back up. This solution, however, has had no positive effect on any of the 1710/1710n printers that aren't working. So I'm still in the same boat as the OP.
I had exactly the same problem. Everyone thought since I had replaced drum, the counter had to be reset. Tried over and over. To no avail. Am about ready to return drum and chunk Dell printer. I promise you I will never buy another Dell product.
I have the same problem, too. I have a 1710. I have replaced the drum and the toner. I have tried all of the various reset methods out on the internet (hold the Cancel button..., hold the Continue button...). Nothing works. The Toner Low light and the Error light are both still on. Following the procedure above, I get to step 4 and close the door. The The Continue button, Ready/Data, Toner Low, and Load Paper LEDs all light up for about a second and then they go off and the two I mentioned before - the Toner Low and the Error lights come on. I have repeated the process a number of times and always get the same result.
Since it has been asked on the forum before, I am using OEM drum and toner - no 3rd party stuff.
See you are having some issues. I know you stated you are using OEM drum and toner. I'm going to be that guy but you need to make sure that with this model you are using Dell and not Lexmark drum and toner. Lexmark is the true OEM for this machine. Dell change the color of the cover and internal chip sets to make it their own. There are a few Lexmark service parts that are interchangeable in this model but when it comes to supplies you must use Dell or a good 3rd pty.
Just to be sure, that your lights are not blinking. If they are, that changes the error. According to the information you have provided the error you are having is "Unsupported Toner Cartridge"
A. You have a DOA Cartridge
B. The Toner sensor needs to be replaced.
C. Formatter board needs to be replaced.
These are great little machines when they work properly.
Let me know if you have any questions.
Thank you for replying,
I work for a school system so I am not in change of purchasing......I'm copying this message to our IT coordinator.....
Here is the secquence
Not A problem.
That is for sure the drum error. If you haven't tried it already, try putting that new drum in a known working machine or known working drum into the troubled machine. See if the error follows the machine. The only thing I can think of is the sensor to the drum is bad, more likely your formatter/controller card is toast.
Keep me posted on your findings.
It appears I have an exact duplicate model of laser cartridge. Received a chip for the laser cartridge. Installed the new chip... no luck. Put the original cartridge back in no problems. Put the remfg cartridge in ... problems. Toner low light and Error light are steady and on . Tried to do the reset above no luck.
Anyone have any ideas? I would like to make the remfg cartridge work; but, I have a feeling it will b e going back shortly.