One of our users recently changed the imaging drum on there printer to try to fix an issue it was having. It turned out that this was not there issue and the printer had to be replaced. What I am wondering is if the drum kit she put in is still usable as it was only in the printer for a day and was not able to print. Im not 100% sure I want to stick it in another printer we have that dose need the drum replaced just incase there is a chance it damages it.
Any advice would be apreciated.
The drum should still be good, but I'm guessing the drum counter was not reset. Any time you replace the drum on a 17x0 printer, you will need to reset the drum counter when the replace PC error occurs.
Any time an imaging drum is replaced on a 1700, 1710, or 1720 model dell laser printer, you must reset
the photoconductor count. The following procedure illustrates how this is done:
1. Open the front access cover
2. Press and HOLD the Cancel Button (Red X)
3. When you see the LED's 'Chase' turn the printer off
4. Close the access cover, and turn the printer back on
5. Press the Continue Button (Green Triangle) to print a settings report
6. Under the section 'Cartridge Information', locate the item 'PHOTOCONDUCTOR COUNT=0K' indicating 'Zero Thousands'.
s now been reset, and you should now be able to print normally.