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eastamherstbias
2 Posts
0
1950
November 29th, 2017 21:00
My printer all of a sudden started printing a yellow line on everything. I opened it up and saw this. Any help?
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Responses(7)
DELL-Jesse L
Moderator
•
16.7K Posts
November 30th, 2017 07:00
EASTAMHERSTBIAS ,
Is the yellow stripe a burnt image on the glass? You will need to contact Dell Support and have the printer serviced. Click the link below.
Dell Support
November 30th, 2017 12:00
no it is just a yellow powder trail. If I wipe it off, When I print something it happens again.
December 4th, 2017 04:00
EASTAMHERSTBIAS,
Sounds like you have a defective toner cartridge that needs replacing.
TAPC
1 Message
July 5th, 2018 12:00
Switched out the yellow toner cartridge and still having same issue. Any thoughts to correct?
Dell-MickM
37 Posts
July 11th, 2018 06:00
Hi TAPC.
If the issue is similar to the above its most likely the drum module that is causing the issue. If you haven't checked the transfer belt then it can be that too if the blade inside it is not cleaning the belt properly.
Thanks,
Mick.
graxonworkshop
August 16th, 2018 10:00
I have the exact same issue, did you get yours fixed? Any solution?
Kevin Paul UK
October 6th, 2023 11:27
I have a solution to this problem. Dell Printer Print Horizontal Line
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DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
November 30th, 2017 07:00
EASTAMHERSTBIAS ,
Is the yellow stripe a burnt image on the glass? You will need to contact Dell Support and have the printer serviced. Click the link below.
Dell Support
eastamherstbias
2 Posts
0
November 30th, 2017 12:00
no it is just a yellow powder trail. If I wipe it off, When I print something it happens again.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
December 4th, 2017 04:00
EASTAMHERSTBIAS,
Sounds like you have a defective toner cartridge that needs replacing.
TAPC
1 Message
0
July 5th, 2018 12:00
Switched out the yellow toner cartridge and still having same issue. Any thoughts to correct?
Dell-MickM
37 Posts
0
July 11th, 2018 06:00
Hi TAPC.
If the issue is similar to the above its most likely the drum module that is causing the issue. If you haven't checked the transfer belt then it can be that too if the blade inside it is not cleaning the belt properly.
Thanks,
Mick.
graxonworkshop
1 Message
0
August 16th, 2018 10:00
I have the exact same issue, did you get yours fixed? Any solution?
Kevin Paul UK
1 Message
0
October 6th, 2023 11:27
I have a solution to this problem. Dell Printer Print Horizontal Line