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2330dn Error
Have (12) 2330dn printers and often get a message as follows: "replace missing or defective toner" on different printers. We are using geniune Dell toners and photo conductors. We can open cover and remove toner and put it back in and the message clears for awhile. Sometimes you have to seperate the toner and PC, snap them back together, put it back in printer and then the error goes away. The toner level and PC life are both good.
ATW Comp
5 Posts
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November 9th, 2010 08:00
I'd like to add that we're experiencing the same issue. We have 4 in the office...3 are experiencing the same trouble, 1 is not. The one that isn't is using a regular capacity toner cartridge, the 3 that are have the high capacity cartridges. My theory is that it's not a coincidence.
ATW Comp
5 Posts
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November 9th, 2010 10:00
Are you using the high capacity cartridges when you get the error, or am I going down the wrong path here?
balbs
10 Posts
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November 9th, 2010 10:00
Also having the same issue here. Seems like a trend with this model.
balbs
10 Posts
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November 9th, 2010 11:00
Just checked and yes we are using the High Capacity cartridge.
balbs
10 Posts
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November 9th, 2010 11:00
To be honest, I didn't pay attention to what cartridge it was. Just that it's a genuine Dell cartridge. Anyway, I just ended a chat session with a Dell tech and they sent me this link for a firmware update (via usb):
ftp://ftp.dell.com/Printer/DELL_2330D-2330DN-MONO-LASER_A03_R279651.exe
ATW Comp
5 Posts
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November 9th, 2010 13:00
I have a strong feeling the HC cartridge has something to do with it. Can you post back if the firmware update worked for you?
balbs
10 Posts
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November 9th, 2010 15:00
Will do. But I'll report back around Friday since the error we get is intermittent. If we get the error again, we should get it by then. Also, I read the instructions for the firmware update more. The update can be installed using the printer's web interface and the firmware specifically addresses the cartridge 31.xx error.
balbs
10 Posts
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December 6th, 2010 15:00
Sorry for the delay. Still having the issue after installing the firmware :(
borglah
1 Message
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March 16th, 2011 15:00
I am having the same error on a 2330dn. We only use Dell toner, but we are also using the high yield cartridges. Has anyone else found a solution yet? We have to open and shut the front of the printer and the 31.xx error goes away until the next print job.
ATW Comp
5 Posts
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May 6th, 2011 12:00
Hello again...I guess my first assumption was wrong. We ordered standard capacity cartridges and are still having the same issue.
balbs
10 Posts
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May 6th, 2011 16:00
These 2330dn were my company's first Dell printers we purchased...and now the last. Dell hasn't even updated the firmware since 8/2010 and the problem still exists.
balbs
10 Posts
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June 22nd, 2011 10:00
snoopdog101
5 Posts
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June 22nd, 2011 10:00
Are they Lexmark or Xerox ? I have heard some of the other Dell's are actually Xerox.
snoopdog101
5 Posts
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June 22nd, 2011 10:00
I have 8 of these in our office that randomly produce this error. We are changed out the drums and toners with the same results. Patiently waiting for a manufacturer to produce an aftermarket cartridge to try.
balbs
10 Posts
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June 22nd, 2011 11:00
Actually, possibly both. I think Xerox bought parts of Lexmark a few years back.