Highlighted
sbrown95
Copper

3115cn Scan To Network Error

My dell 3115cn will not scan to a network share properly.  Here's what it happening:
 
Within the Web Tool for the 3115cn: Address Book - Server Address tab - Create button.  I setup the server name (Server1), type (SMB), port (139), login name, Login Password, "share name", and i leave the "server path" blank.  The server "share name" is something like  \\Server1\docs\scanner\accounting\
 
Now here's the problem:  I cannot get the scanner to scan anything within a shared directory.  It will scan to the root of the "docs" share, but it will not scan to any directory within that share (ie, the "accounting" share.  I get a login error, but I have already verified this is not an authentication problem - the root share has the exact same permissions as this accounting directory.  If I enter just the name of a root share, like say on this server "docs"  it will scan and authenticate just fine, but any folder within a share, i get the same "Login Error".  Any input is greatly appreciated.  Thanks.
 
 
Steven Brown, MCP
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14 Replies
stevenlmas
Bronze

Re: 3115cn Scan To Network Error

I don't know if Dell is checking this forum, but we're having the same problem.  The manual is very confusing.
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sbrown95
Copper

Re: 3115cn Scan To Network Error

I'm still having this problem.   I will be contacting a Dell rep about this soon.  If I recieve an answer, I'll post here.  Anyone else out there - I would appreciate ANY help on this issue.  Tanks.
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stevenlmas
Bronze

Re: 3115cn Scan To Network Error

We've tried going to our FTP server as well, but no luck.  We can get the scanner to initialize but we get an FTP/SMB error when we try to write the file out.
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Re: 3115cn Scan To Network Error

A few things....
 
Give the Server Type a name. (example "Scan Folder")
List the server adderss in it's ip format (example "192.168.1.200")
Use the server port 139 for SMB (windows file serving)
Login name should be in the format "username@yourdomain.com" for Active directory.
If you don't use AD, just put in a user name with the appropriate sercurity permission.
Enter password...if neccesary.
Share name should just be the word with out any slashes. (example "share")
List the server path...if neccesary with format "\foldername\foldername2".
 
And incase you are that new to networking, do not use any of the " " in the setup.
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Re: 3115cn Scan To Network Error

I too am have the exact same problem--can't get the 3115cn to scan over a network. 
 
I've tried both SMB and FTP and still get errors when scanning over the network.
 
When connecting this printer directly to a computer, everything works fine.
 
-Richard
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john_gf
Copper

Re: 3115cn Scan To Network Error

I had some difficulty too - getting 016-783 errors. I eventually got it to work on our Windows Small Business Server 2003 with the following settings for Server Address:
 
Name: Documents
Server Type: SMB
Server Address: 192.168.0.4 [the address of our server]
Server Port Number: 139
Login Name: <username>@<ourdomain>.local
Login Password: Enabled <username's password>
Share Name: Documents [Located on our server at D:\Shared Documents\Documents]
Server Path: [Left blank]
 
I hope this might help.
 
John
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sbrown95
Copper

Re: 3115cn Scan To Network Error

I appreciate the help everyone, but some of you are not reading the original post.  The issue isn't that I cannot get the scanner to scan to a secured network location.  As I stated in the original post this works just fine.  The issue is that there is an apparent limitation to the location on the network it will scan to.  I'm looking for someone with knowledge of how to scan to a shared folder more than 2 directories deep.  I'm not trying to be rude, but if you do not take the time to properly read the post, please do not respond as you are not providing help at all.
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john_gf
Copper

Re: 3115cn Scan To Network Error

Steven
 
Sorry if you didn't think my post was helpful. I know it's your thread, but I was actually replying to the post above mine from someone who, like me, was having a problem scanning over the network.
 
John
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sbrown95
Copper

Re: 3115cn Scan To Network Error

I do appreciate the input John; I'm not being ungrateful.  I appreciate anyone who takes the time to help others.  But - Off-Topic threads make it hard for others to find a proper solution.  If you are searching a thread for a solution to an error with a given problem, you would hope that thread would have a successful resolution to your problem, not a completely different issue.  I'm trying to help the cause, I apologize of it seems like I'm tearing someone down.  As an IT professional, I just know how hard it is to find a proper solution sometimes.
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