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EuniceJ
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3130cn paper jam error

My 3130cn has a paper jam error.  An envelope got jammed.  When I removed it, the error message still appeared.  I have tried the diagnostic suggestions in previous posts and it appears that the different mechanisms are functioning, but I cannot move forward because the error message appears every time I turn on the printer.  

Any help greatly appreciated.  

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3 Replies

RE: 3130cn paper jam error

Hello EuniceJ,

Can you advise of the jam number code your getting?

Regards,

Joseph E

[tag:iworkfordell]

DELL-Joseph E
Social Media and Community Professional
#IWork4Dell

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EuniceJ
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RE: 3130cn paper jam error

Paper Jam 077-901

Thanks,

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RE: 3130cn paper jam error

Hello EuniceJ,

Please review the following link. The issue is likely to the fuser.

http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&doc...

Regards,

Joseph E

DELL-Joseph E
Social Media and Community Professional
#IWork4Dell

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